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Customer Support Representative

1 month ago


Johnston, United States ICONMA Full time

One of our Automotive clients is looking for an experienced Customer Support Representative in Johnston, IA

Description:
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)

Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers, dealers, and Client personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of Client
products/services/programs through special program offerings, special mailings and pro-active user contact.
Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

E-Commerce Customer Support Representative

Ideal candidates should have:
Call Center experience
6+ months experience with customer service / support experience
Efficient researching / troubleshooting skills
Excellent written and verbal communication skills
Speak with confidence
Proficiency with Microsoft Office products
Solid work history and proven dependability
Reliable at home internet and a distraction free workplace

Candidates with the following skills and experience will stand out:
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.