Retail Operations Manager

2 weeks ago

Lake Elsinore, United States Goodwillsocal Full time

Location:

Location:

Retail Operations Manager in Lake Elsinore, CA at Goodwill Southern California **Location:**

**Experience:**

Not Specified - Performs manager on duty activities as assigned by Site Manager. Including opening and closing, managerial operations of a cash register; trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP).

- Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude. Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors.

- Ensure a safe work environment by maintaining a clean and safe environment by following all established company standard operating policies and procedures and exercises caution in work related activities.

- Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.

- and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.

- Supervisory responsibilities include; training Ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals; recognizing, developing Ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under direction of the Site Manager.

- Monitors and maintains salesfloor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards.

- Buying: Trains, evaluates and coaches Ambassadors to process donated goods meeting quantity, quality and key performance indicator (KPI) business goals, following established SOPs and guidelines.

- Ecommerce: Trains, evaluates and coaches Ambassadors

- Ensures accurate capture of donor information, proper sorting of goods and maintaining safety according to

- Backroom: Ensuring proper procedures are followed to maintain backroom compliance including, transferring goods, Kaizen, hazmat, supply storage, purchased product, safety and truck swaps.

- Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location.

- Assists in the Truck Swap process and performs necessary cleaning and janitorial work.

- Attends meetings and training as required.

- Other duties and special projects as assigned.

* 1-3 years of supervisory experience in a customer focused management role.

* High school diploma or general education degree (GED) required. College degree helpful.

* Ability to multitask projects of varying scope and complexity with minimum supervision.

* Ability to share Goodwills purpose with the public and ask for monetary donations and customer/donor information.

* Bilingual in Spanish helpful.

* Must be proficient in using computers and other technology necessary to complete the activities assigned.

* Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks.

* Strong Communication, training, developing and people skills.

* Demonstrated success with process accountability and multi-tasking.

* Ability to handle confidential information.

* Punctual and dependable attendance.

* Free from alcohol and drug abuse.

* Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.

* Adheres to Goodwills values of Respect, Integrity, Service, & Excellence.

* Time and Attendance systems

* Microsoft Words, Excel and Outlook

* Some HRIS experience helpful

* POS system

* Personal computers

* Microsoft Outlook

* Daily usage of technology and tracking applications to complete tasks

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