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Retail Operations Manager

2 months ago

Crystal Lake, Illinois, United States Savers Value Village Full time
Job Description

Job Title: Retail Supervisor

About Us:

Savers, a leading international thrift retailer, is dedicated to championing reuse and inspiring a future where second-hand is second nature. Our mission is to provide high-quality, pre-owned clothing, accessories, and household goods to our customers while supporting local nonprofit organizations.

Our Brands:

We operate under various brands, including Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, and Savers Australia.

Job Summary:

We are seeking a Retail Supervisor to support the service side of our stores or the backroom product flow function (production). This role will involve managing daily store operations, ensuring excellent customer service, and maintaining a high level of product quality.

Key Responsibilities:

  • Manage store operations, including inventory management, visual merchandising, and customer service.
  • Supervise store staff, providing guidance and support to ensure excellent customer service and high-quality product presentation.
  • Monitor and maintain store appearance, ensuring a clean and organized environment.
  • Collaborate with the store team to achieve sales goals and maintain a positive store culture.
  • Participate in training and development programs to enhance skills and knowledge.

What We Offer:

We provide a comprehensive onboarding and training program, including in-house expertise and external training partnerships. Our benefits package includes:

  • Bundled health plans, including medical, Rx, dental, and vision coverage.
  • Company-paid life insurance for added protection and peace of mind.
  • Programs to support employee well-being, including smoking cessation, diabetes management coaching, and on-demand care options.
  • A 401(k) plan with generous company matching contributions to support retirement savings.
  • Paid time off for leisure or other hobbies.
  • A range of mental health services to support daily life.