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Customer Account Specialist

2 months ago

Manchester, United States Bonding Source A Krayden Company Full time

About Us:

Krayden Inc. is a leading, technical distributor that partners with the industry’s premier suppliers to deliver engineered solutions, customized support and best in class responsiveness to our customers.

  • Products that perform: We supply specialty engineered solutions from premier suppliers, that enable our customers to push the envelope of innovation.
  • Knowledge that serves: We provide technical knowledge & best-in class customized support to engineers & buyers of CM’s/OEM’s.
  • Service that delivers: We have created a global distribution network to assist customers deliver on their desired outcomes.

About You:

Krayden has an exciting opportunity for a Customer Account Specialist. In this role, your key responsibility is to build and maintain customer relationships and building rapport. Use customer service experience and judgment to productively serve the customer.

You are well versed in email and phone etiquette, ERP systems and MS Excel.

You have a drive to respond to Customer Service calls and help answer any inquiries in a timely manner. You are responsible for entering new customer data in the computer system, keep customers up to date on the status of items on back order through the system, and work with other departments to assist in generating the best customer experience.

Your responsibilities include:

  • Enters sample requests.
  • Processes MSDS, literature and other customer requests.
  • Enters and track all repair and rental orders.
  • Expedite orders as requested.
  • Enters new customer data in the computer system.
  • Works with other departments to assist in generating the best customer experience.
  • Deliver exceptional customer service to the customers by responding to each request in a timely and courteous manner.
  • Assume responsibility for establishing and maintaining professional business.
  • Present a positive image of Krayden, Inc. by maintaining procedures.
  • Performs other duties as assigned related to Customer Service.
  • Perform duties to AS/ISO procedures and regulation standards/specifications.

Key Activities include:

  • Enter and maintain orders and quotes.
  • Communicate with Inventory to update the Customer on any backorders.
  • Oversee and update special pricing in system.
  • Enters and track all repair and rental orders.
  • Expedite orders as requested

Preferred Qualifications:

  • High School degree required
  • Minimum 1-year prior telephone or face to face sales experience. Industry experience a plus+.
  • Strong PC and computer software experience
  • Microsoft Word, Outlook, Excel, PowerPoint, and CRM Software
  • Excellent communication skills (verbal and written)
  • Exceptional listening and probing skills
  • Ability to work effectively under pressure in a fast-paced environment

Note: This is not a remote position and requires being onsite M-F in Manchester, NH. Relocation assistance is not available at this time.

Benefits:

Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), HRAs, 401(K) Retirement Plan, tuition reimbursement & much more. Krayden Inc. is an Equal Opportunity Employer.

Disclaimer: This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all encompassing, and job responsibilities are sub