![Konecranes](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
4 weeks ago
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
POSITION TITLE: Customer Service Specialist
REPORTS TO: Customer Service Manager
Konecranes is looking for a proficient Customer Service Specialist to answer inbound phone calls, dispatch technicians to job sites, answer questions, and invoice customers.
Our Customer Service Specialist should exhibit professionalism and trustworthiness. They should be well organized and have a high attention to detail. They should have excellent communication and negotiation skills and be able to work in a team and independently as the situation requires.
What we offer:
Benefits: Medical Plan (You can reduce your deductible by participating in our Wellness Program for 2024. Employees will then have the option to potentially get their medical benefits at no cost in 2025. Ask us for details) Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
PRINCIPAL RESPONSIBILITIES:
- Consistently deliver excellent service in every customer interaction.
- Learn and maintain a thorough knowledge and understanding of Konecranes' organization, customers, products, and services.
- Answer incoming calls for service, dispatch on-call technician(s), and monitor progress.
- Ensure customer is proactively communicated with as the job progresses.
- Assist in resolving customer disputes
- Prepare summary reports to efficiently transfer the coordination of emergency service requests to other shifts
- Complete detailed review of completed service requests to prepare for invoicing
- Provide constructive feedback for any quality issues discovered during service request review
- Other tasks as required
EXPERIENCE: Must have 2+ years of experience in office administration or operations. Must have excellent telephone skills, good interpersonal skills, and multi-tasking and prioritizing abilities. Knowledge of basic office administration principles required. Must have demonstrated success in problem solving in a fast paced, high volume, and high-pressure environment. Must have well-developed data entry skills including speed, accuracy, and experience with Microsoft Office products.
EDUCATION: High School Diploma or equivalent required.
*KC #monus #cbus #nxt
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
-
Customer Service Specialist
2 weeks ago
Springfield, United States EnerSys Full timeThe Customer Service Representative works to establish and maintain a working relationship with NSB and EnerSys clients, both domestic and international. As the initial impression to the clients, the Customer Service Rep strives to continuously provi Customer Service Specialist, Customer Service, Specialist, Supply Chain, Manufacturing, Retail, Skills
-
Customer Service Specialist
3 months ago
Springfield, United States PS Bank Full timeCustomer Service Specialist Description Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for a **Customer Service Specialist** in their **Customer Service Center/Operations Department** located in **Springfield, IL**. Prairie State Bank & Trust is seeking highly-motivated and...
-
Customer Relations Specialist
1 week ago
Springfield, Illinois, United States Corporation Service Company Full timePosition Overview:The Client Service Representative - Account Specialist plays a crucial role in ensuring exceptional service delivery to our clients. This position is open to candidates across the United States, offering flexibility for both onsite and remote work arrangements. About Us:At Corporation Service Company, we pride ourselves on being a...
-
Customer Service Specialist
1 week ago
Springfield, Illinois, United States Lapariscopic Edge PC Full timeJob OverviewBenefits and AdvantagesAttractive Salary PackagePaid Leave OptionsOpportunities for Professional DevelopmentPosition SummaryWe are looking for a courteous and skilled Customer Service Specialist to enhance our customer support operations. In this position, you will handle both incoming and outgoing calls, engage with clients to ascertain their...
-
Customer Support Specialist
1 week ago
Springfield, Illinois, United States Corporation Service Company Full timePosition Overview:As a Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients. This position is available for any US location, whether onsite or remote, and operates Monday through Friday. About Us:At Corporation Service Company, we are dedicated to providing high-quality services that support businesses...
-
Customer Service Specialist
2 months ago
Springfield, United States Brightree Full timeCustomer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsSpringfield, IL, United States time typeFull time posted onPosted 5 Days Ago job requisition idJR_011870 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its heart,...
-
Customer Service Office Specialist
1 week ago
Springfield, Massachusetts, United States Bob's Discount Furniture Full timeLocation: Position: Customer Service Office Specialist at Bob's Discount Furniture Experience: Not Specified Job Overview: As a Customer Service Office Specialist, you will play a vital role in the success of Bob's Discount Furniture. Our specialists are dedicated to providing a warm and respectful experience for our customers, embodying the principles of...
-
Customer Service Specialist
4 weeks ago
Springfield, United States Konecranes Oyj Full timeConsistently deliver excellent service in every customer interaction. Learn and maintain a thorough knowledge and understanding of Konecranes organization, customers, products, and services. Answer incoming calls for service, dispatch on-call techni Customer Service Specialist, Customer Service, Specialist, Spring, Manufacturing, Retail
-
Customer Service Rental Specialist
4 days ago
Springfield, Illinois, United States Bobs Rentals Full timeBob's Rentals dba AVIS Rent a CarImmediate Openings for Qualified Candidates: Enjoy a $1,000.00 Hiring BonusPosition: Rental SpecialistIf you are looking for a sales-oriented career with significant earning potential in a retail environment, this opportunity is tailored for you. Bring your enthusiasm, and we will support your growth by providing development,...
-
Customer Service Specialist
1 week ago
Springfield, Illinois, United States Kwfc Radio Full timeJoin a dynamic team at Kwfc Radio, where we prioritize creating an inclusive atmosphere that empowers every individual to thrive. Our commitment to diversity allows us to appreciate and embrace various perspectives, experiences, and backgrounds. We provide a multitude of career paths and opportunities for growth across different fields. As a **Customer...
-
Retail Customer Service Specialist
3 months ago
Springfield, United States DICK'S SPORTING GOODS INC Full timeAt DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a...
-
Bilingual Customer Service Specialist
4 weeks ago
Springfield, United States Sherwin-Williams Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...
-
Springfield, Illinois, United States Blue Iguana Car Wash Full timeJob Title: Customer Engagement Specialist for Car Wash Services Who You Are: You are a proactive and confident individual who thrives on interacting with new people daily. Engaging with customers face-to-face is where you find your energy and joy. The Opportunity: In this role, you will welcome all new customers at one of our premier locations....
-
Customer Service Representative
2 months ago
Springfield, United States Corporation Service Company Full timeJob Description Customer Service Representative Springfield, IL Monday - Friday 8:30-5:30pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business...
-
Customer Support Specialist
1 week ago
Springfield, Illinois, United States Corporation Service Company Full timeRole OverviewThe Client Service Representative plays a crucial role in ensuring exceptional support for both internal and external clients. This position is pivotal in maintaining high standards of customer satisfaction.Key ResponsibilitiesDelivering Outstanding Customer Service: Engage with clients through various channels, ensuring their inquiries are...
-
Customer Service Manager
3 weeks ago
Springfield, United States Salon Service Group Full timeJob DescriptionJob DescriptionDescription:Job Title: Customer Service Manager Department: Customer CareReports to: Vice President Status: Full-time Effective Date: August 14, 2024Job Summary:Your primary focus will be hiring, training, and developing a strong team of customer service agents who provide support for SSG customers as well as a team of outside...
-
Customer Service Manager
4 weeks ago
Springfield, United States Salon Service Group Full timeJob DescriptionJob DescriptionDescription:Job Title: Customer Service Manager Department: Customer CareReports to: Vice President Status: Full-time Effective Date: August 14, 2024Job Summary:Your primary focus will be hiring, training, and developing a strong team of customer service agents who provide support for SSG customers as well as a team of outside...
-
Bilingual Customer Service Specialist
1 month ago
West Springfield, United States The Sherwin-Williams Company Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...
-
Customer Engagement Specialist
2 days ago
Springfield, Illinois, United States Gold Mountain Communications Full timePosition OverviewAre you interested in becoming a vital member of the team at Gold Mountain Communications as a Customer Engagement Specialist? In this role, you will be instrumental in delivering outstanding customer support and ensuring that clients have an enjoyable experience.We are on the lookout for individuals who are enthusiastic about fostering...
-
Customer Support Specialist
1 week ago
Springfield, Illinois, United States CSC Full timePosition: Client Service Representative - Account SpecialistLocation: Any US Location (Onsite or Remote)Schedule: Monday - Friday, 9am-6pm CST / 7am-4pm PST / 10am-7pm ESTAt CSC, we believe that collaboration leads to remarkable achievements. Our team is dedicated to making a positive impact in both global business and our local communities. We are committed...