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Senior Consultant
2 months ago
Date: Sep 1, 2023
Location:
Hyderabad, TG, IN
Company: LTIMindtree
Standard for all Tracks o 4+ years of experience in Windows Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.
o Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone.Soft Skills
o Leadership – handle technically challenging and politically sensitive customer situations
o Strong communications skills – Excellent spoken and written English communication.
o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
o Demonstrable troubleshooting skills
o Cross-team collaboration
Technical Skills
Networking (NET):
o TCP/IP communications
o DNS
o Access to file shares (SMB)
o Access to file shares (DFS namespace)
o Dynamic Host Configuration Protocol (DHCP)
o Wireless networking and 802.1X authentication
o Remote access (DirectAccess)
o Site-to-site VPN connectivity issues
o Remote access (VPN, RRAS and CMAK)
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