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Customer Service Representative

3 months ago

Lawrence, United States MAXIMUS Full time

Ready to do something greater?

Maximus plays a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. Our people make Maximus.

Now Hiring Customer Service Representatives

Customer Service Representatives (CSRs) at Maximus make an impact every day by delivering healthcare information to millions of Americans who need to maneuver through complicated healthcare plans. CSRs give this vital information to callers by phone, webchat, or written correspondence. To prepare you, Maximus provides paid, comprehensive training. 

Posting Title: Customer Service Representative – Healthcare

Location – Lawrence, KS (On-site Position)

Hourly Base Pay – $17.20 plus $1800+ in potential bonuses*

Schedule – Regular and Limited-Service Full-Time schedules available

Please note, this posting is for both regular and limited service (FT) positions. All positions are on-site only. This job posting is for upcoming classes in Lawrence, KS; hours, schedule, and targeted start date are discussed with recruiter.

Night shifts are highly desirable We offer a 10% shift differential for any hours worked between 7pm and 5am.

Providing Customer Care to America's Most Vulnerable.

Are you passionate about making a positive impact on people's lives? Do you have a knack for providing exceptional customer service? If so, then we have an opportunity for you Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.

About the role:

This position will provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Pay and Benefits:

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial well-being, and work/life balance, ensuring you're equipped for all the moments that matter.

  • Base rate $17.20/hr. + 10% shift differential for evening shifts
  • $1800 + in bonus opportunities, including training completion, referrals and more*
  • Additional $1000 in bonus opportunities for Limited-Service positions*
  • 401k with company match
  • Paid accrued Sick Leave and PTO plus 11 paid holidays
  • Company paid, base employee Medical Coverage
  • Employee Assistance Program (EAP)
  • Employee Wellness and Discount Programs
  • Flexible scheduling options
  • A supportive environment with career development and promotional opportunities
  • No cold calling, sales, or collection calls

*Eligibility requirements apply, ask your recruiter for more details 

Essential Duties and Responsibilities:

  • Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
  • Calls are basic and routine.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Provides feedback when needed, provide input on call trends, processes, procedures, and training.
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
  • Refer calls as required to CSR Lead
  • Maintain up-to-date knowledge of client regulations and policies
  • Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements:

  • High School diploma or equivalent with 6 months of customer service experience.
  • Must be fluent in English and specified secondary language.
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team
  • Must participate and certify in internal CCO training, in both English and Spanish, to begin this role.
  • Medicare will be expected to participate in and certify in internal Tier I Claims Part  A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
  • Must be able to speak, read, and write in English and Spanish professionally and fluently.  
  • Must obtain a passing score in Spanish assessment. 
  • May be required to work overtime and scheduled holidays.
  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements.
  • Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

About Maximus:

Moving people forward

We use our decades of experience to design, develop and deliver innovative and impactful health and human service programs. We are driven by a mission to strengthen communities and improve the lives of those we serve.

Transforming lives and achieving program goals

For more than 40 years, Maximus has partnered with state, federal and local governments to provide communities with critical health and human service programs. We leverage our extensive experience to develop high-quality services and solutions that are cost effective and tailored to each communities' unique needs.

We offer governments the ability to implement programs rapidly with scalable operations and automated systems. From Medicaid and Medicare to welfare-to-work and program modernization, our comprehensive solutions help governments run effectively and efficiently to achieve their goals.

An international leader in government services

With offices in eight countries, we have built a significant capacity to deliver measurable results on an international scale. We take great pride in our work, which is why we are the best at what we do.

Maximus offers the unique advantage of having a global presence with a local focus while maintaining a clear understanding of the communities in which we serve. Highlights of our work include:

  • Leading administrator of Medicaid enrollment broker services in the U.S.
  • Answer more than 7 million calls per month at our contact centers
  • Perform more than 1.6 million assessment annually worldwide
  • Premier provider of workforce-centered services in Australia, Canada, India, Saudi Arabia, South Korea, United Arab Emirates, United Kingdom, and United States
  • Deliver modernized solutions with integrated digital platforms to enhance the user experience and improve efficiencies

Why Maximus?

Our diverse team communicates in more than 120 languages, across 10 countries, helping to eliminate barriers and reduce disparities to match citizens with the services they need. We're passionate about what we do because we care.

Respect for contributions

We foster a culture that respects and values individual contributions and differences. We believe our differences spark innovation, develop leadership and drive exceptional performance.

A culture of teamwork

We provide a team-oriented environment and are proud of our collective commitment to become the leading provider for the administration of government programs.

An engaging work environment

Our employees are connectors, problem solvers, and innovators. We remain dedicated to providing them with an engaging and supportive work environment and meaningful jobs that contribute to the goals of the Company.