Customer Service Representative

5 days ago


Lawrence, Massachusetts, United States U-Haul Full time
Customer Service Representative Job Description

Are you a people person looking for a career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment. This position offers on-the-job education and opportunities for advancement.

Why Work at U-Haul?

U-Haul offers a range of benefits, including career stability, opportunities for advancement, and a supportive work environment. You will also have access to a range of perks, including mindset app reimbursement, gym reimbursement, and discounts on Apple products and Dell computers.

Responsibilities:

As a Customer Service Representative, your responsibilities will include:
  • Assisting customers inside and outside a U-Haul center with U-Haul products and services.
  • Using smartphone-based U-Scan technology to manage rentals and inventory.
  • Moving and hooking up U-Haul trucks and trailers.
  • Cleaning and inspecting equipment on the lot, including checking fluid levels.
  • Answering questions and educating customers regarding products and services.
  • Preparing rental invoices and accepting equipment returned from rental.
  • Installing hitches and trailer wiring.
  • Filling propane (certification offered through U-Haul upon employment).
  • Driving a forklift (certification offered through U-Haul upon employment).
  • Other duties as assigned.

Requirements:

To be successful as a Customer Service Representative, you will need:
  • A valid driver's license and ability to maintain a good driving record.
  • A high school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer and welcomes applications from all qualified candidates.

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