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Customer Experience International Advocate

2 months ago

Virginia Beach, United States LifeNet Health Full time
Description

Customer Experience International Advocate

Location: Virginia Beach, VA (on-site)

Department: Customer Experience

Job Type: Full- time

Shift: 8:15 a.m. - 5:00 p.m. (ET) Monday- Friday, Essential Personnel

Clinical Classification: Non- clinical

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization ("OPO") and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health's success:

The Customer Experience International Advocate provides customer service and administrative support for LifeNet Health's International Customers and Distributors. Receives and coordinates special fees and other special requests of the International Team. Manages collections efforts for assigned region. Provides customer service and technical support to current and prospective clients while providing the highest level of customer satisfaction.

What you'll do:
  • Order Management: Receives and accurately processes and coordinates customer transactions such as billing returns and consignment orders for international customers.
  • Distribution Management: Processes and coordinates all necessary documents, customs clearances, and other required paperwork for the shipping of international orders.
  • Feedback and Complaint Support: Works closely with LifeNet Health's internal and external customers and alliance partners by providing support and feedback regarding clients in assigned region. Enters all complaints from the international customers and investigates international service complaints according to SOPs.
  • Customer Experience Support: Responsible for providing back-up support to the members of the Customer Experience Operations team.
What you'll bring (Minimum Requirements):
  • High School Diploma or GED
  • Three (3) years of customer service experience in a call center, customer service department, or allied health organization.
These would be nice too (Knowledge Skills and Abilities):
  • Proficient in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite
  • Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
  • Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure accuracy/completeness and early/on-time delivery
  • Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.
  • 403(b) and Profit Sharing Plan
  • Affordable medical, dental, and vision coverage
  • Corporate sponsored events for employees
  • Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
  • Tuition reimbursement
  • Personal career, skill, and leadership development opportunities
  • Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
  • Employee Assistance Program (EAP) for employees and members of their household
  • Dedicated and passionate co-workers


The pay rate for the successful candidate will depend on geographic location and the candidate's qualifications and prior relevant experience. The pay range for this position is $16.50 hourly (entry- level qualifications) to $22.00 hourly (experienced in this role). *

*Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.

This position is eligible for an annual bonus once eligibility criteria are met.

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law. Further, nothing in this posting is intended to alter the "at will" relationship of a successful candidate and this posting does not constitute a specific promise.

We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.