Customer Experience Associate

1 month ago

Virginia Beach, United States ADS Full time

**Job Title:** Customer Experience Associate

**Location:** (ADS HQ Not Remote) Virginia Beach, VA

ADS, Inc. began more than 20 years ago by outfitting Navy SEALS with quality dive equipment, and today we're proud to manage 3,000 supplier partnerships and over 50,000 products.

**Please watch this video to learn more about ADS Inc**

**Responsibilities:**

* **Convert incoming calls, emails, and online inquiries from marketing and sales initiatives into sales opportunities**

* Greet customers warmly and ascertain problem or reason for calling in a manner that creates a positive and **lasting BRAND impression**

* Assist with customer questions and provide solutions when able

* Successfully juggle case creation, emails, incoming calls, and chats with minimal errors

* Communicate with internal departments and suppliers to help resolve cases and meet customer needs

* Follow up on customer interactions to ensure the customer's requests are met

* Maintain detailed communication activity in customer account pages

* Contribute to the development and maintenance of standards, policies and procedures regarding customer experience

* Communicate with customers at all levels to garner feedback needed to **improve the customers' experience and marketing efforts.**

**Required Qualifications: Knowledge, Skills, and Abilities:**

* Desire to create memorable, lasting impressions with ADS customers by delivering on customer service principles and practices

* Effective and organized multi-tasker that thrives when shifting or prioritizing tasks

* Professional interpersonal and communication skills - verbal and written

* Ability to effectively interact with all levels of internal and external business partners

* Ability to maintain a positive and cheerful demeanor in stressful situations

* Effectively work in a fast-paced team environment

* Strong PC skills, including experience with Microsoft Office Suite, Windows OS and internet, ability to type quickly and free of errors

* Experience with Salesforce.com, Oracle E-business Suite preferred

* Strong telephone skills

*ADS believes that a diverse work environment leads to bigger thinking and more creative solutions to our customers problems and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identification, national origin or any other legally protected characteristic. We strive to represent our community with a workforce diverse in gender and ethnicity. We actively seek out veterans and the disabled for opportunities at ADS.*

**Please note:** As required in Executive Order 14042 Ensuring Adequate COVID Safety Protocols for Federal Contractors, all covered employees and new hires must be fully vaccinated by December 8, 2021, or by start date if later, unless otherwise qualified for legal medical or religious accommodation. Adequate vaccination documentation will be required.

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