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Sr. Director of Global Revenue Operations

4 months ago

Pleasanton, United States Blackhawk Network Full time

The Sr. Director of Global Revenue Operations will lead a diverse team and is accountable for leading sales operations' strategy, performance, and alignment, including sales processes, forecasting, pipeline management, commission planning, quota design, sales tooling, data management, deal support, and order management. This position ensures that the interaction between these functions is aligned with the larger company-wide strategy defined by the Chief Revenue Officer and senior leadership across the company. Proficiency in sales operations tools and systems, such as Salesforce.com, Marketo, and Birst, or similar platforms Build and lead a high-performing team responsible for business operations, reporting, modeling, sales productivity, compensation design, field enablement, solutions consulting, and strategic analysis to enable our Sales and Customer Success teams to exceed their goals and scale globally. Set overall vision and foster a culture of innovation in revenue operations practices, tooling, and methodologies that help our revenue teams succeed in accelerating BHN’s growth trajectory in both new revenue and retained revenue - covering the end-to-end customer experience. Guide and develop an impact-driven, innovative revenue operations team that embraces data-driven decision-making. Deliver core business metrics, reporting, and analytics, including pipeline, bookings, lead funnel & churn analysis. Drive annual planning process across global sales organization, including business modeling, and compensation design, in close partnership with finance and other cross-functional leadership. Drive sales productivity through developing and optimizing processes and systems, including Salesforce.com, Marketo, Birst, and other sales tools. Provide strategy and recommendations to the business to scale and optimize the go-to-market sales and retention engine and drive and retain revenue. Fundamentally refine and standardize sales processes across the organization to improve operational efficiency, sales productivity, and customer satisfaction. These processes include forecasting and pipeline management, discount approval policies, Partner with geographic leaders to further develop and support global sales teams and capabilities, ensuring global consistency and scalable growth. Partner closely with the leaders to drive go-to-market strategies and collaborate cross-functionally with Marketing, Finance, and Product Practices to achieve our growth goals. 15+ years of relevant experience in sales, strategy, sales operations, or management consulting. Demonstrated experience in leading business transformation initiatives for a high-performing, global sales organization. Strong strategic planning skills combined with exceptional execution capabilities. Excellent analytical skills and solid business acumen. Strong finance and accounting knowledge to handle financial aspects of revenue operations effectively. Executive presence, including exceptional presentation, written, and oral communication skills. Proficiency in sales operations tools and systems, such as Salesforce.com, Marketo, and Birst, or similar platforms Ability to foster a culture of innovation and embrace data-driven decision-making. Collaborative mindset with the ability to partner cross-functionally with teams like Marketing, Finance, and Product Practices. Experience in leading and developing teams. A BA/BS degree is required. Advanced degrees or certifications related to business, management, or sales operations can be advantageous but are not always necessary.

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