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Customer Success Specialist
1 month ago
Join our dynamic, forward-thinking software company, leading the way in innovation with a mission dedicated to ensuring worker safety. As a
Customer Success Specialist , you’ll be an integral part of a collaborative team of professionals, playing a vital role in supporting both our sales and operations teams. Step into an exciting and impactful position where your contributions will make a real difference.
This position is a new addition to our rapidly growing team.
Responsibilities
Are you passionate about engaging with customers, delivering dynamic virtual or live solution demos, and guiding new clients through seamless onboarding? Do you excel at training administrators and end users while troubleshooting technical issues and crafting creative solutions? If so, you’ll thrive as a
Customer Success Specialist
on our team.
Conduct virtual and live solution demos to support the sales team.
Manage the onboarding process for new clients, including initial software configuration and project launch.
Provide comprehensive training for administrators and end users.
Troubleshoot and resolve customer issues via phone, email, and live chat efficiently and professionally.
Maintain detailed documentation of client communications and problem resolution in the ticketing system.
Communicate customer feedback to the Management and Product teams for continuous improvement.
Identify opportunities to enhance service quality and customer satisfaction.
Collaborate on assigned projects during low peak call volumes.
Ensure the internal tracking system is updated and proper intake guidelines are followed.
Contribute to a Customer Success knowledge base for training and knowledge transfer.
Qualifications
5+ years of experience in customer services within the technology industry.
Energenic personality with a flair for presenting.
Exceptional verbal and written communication skills, emphasizing empathy and solution-oriented responses.
Proficient in project management, account portfolio planning, and prioritization.
Strong desire to learn and grow within an innovative organization.
Excellent time management skills, including work planning, prioritization, and organization.
Proven ability to handle multiple priorities and tasks simultaneously.
Ability to collaborate effectively and work independently with minimal supervision.
Strong technical aptitude and problem-solving skills.
Experience with tools such as Slack, Jira, Confluence, Excel, and PowerPoint
Additional Information
Collaborative Culture | Flexible Hours | Growth Opportunities
| Medical and
Dental Coverage
Does this position sound like the right place for you? Send us your resume and a cover letter highlighting what makes you the right fit for our growing team
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