Current jobs related to Customer Support Specialist I, Recreation Lending - South Jordan, Utah - Merrick Bank

  • Agricultural Lending Specialist

    3 days ago

    South Jordan, Utah, United States Western Agcredit Full time

    Job Summary:Western Agcredit is seeking a highly motivated and detail-oriented individual to join our team as a Summer Credit Intern. As a key member of our team, you will gain hands-on experience in all areas of agricultural lending, including credit, loan documentation, appraisal, and marketing.Responsibilities:• Analyze and process mortgage and...

  • Customer Service Support Specialist

    3 days ago

    South Jordan, Utah, United States Innova Solutions Full time

    At Innova Solutions, we are seeking a highly skilled Customer Service Support Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients.Key Responsibilities:Establish and maintain effective relationships with clients to deliver world-class service.Handle inquiries by...

  • IT Support Specialist

    2 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job DescriptionOur client, a leading company in the Financial Industry, is seeking an IT Support Specialist to join their team.As an IT Support Specialist, you will be responsible for providing high-quality technical support to end-users, troubleshooting hardware and software issues, and ensuring seamless system performance.Key qualifications...

  • Customer Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    {"title": "Customer Support/Service Desk Agent", "description": "Job SummaryWe are seeking a skilled and dedicated Service Desk Agent to provide exceptional customer service and technical support to our users.This role is crucial for delivering high-quality customer service, addressing incoming calls, and efficiently resolving technical issues.Key...

  • IT Support Specialist

    3 days ago

    South Jordan, Utah, United States Russell Tobin Full time

    **Job Title:** IT Support Specialist**Location:** Not Specified**Pay Rate:** $20-21/hr.The IT Support Specialist serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and...

  • IT Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Title: IT Service Desk SpecialistLocation: South Jordan, UTPay Rate: $20-21/hr.The IT Service Desk Specialist serves as the primary contact for IT support, providing exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and...

  • IT Support Specialist

    2 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Title: IT Service Desk SpecialistLocation: South Jordan, UTPay Rate: $20-21/hrThe IT Service Desk Specialist serves as the primary contact for IT support, providing exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and...

  • Technical Support Specialist

    4 weeks ago

    South Jordan, Utah, United States NESCO Inc Full time

    Job Title: Technical Support SpecialistAt Nesco Resource, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for our clients who call our IT Service Desk. Your primary responsibility will be to provide high-quality end-user technical support related to...

  • Technical Support Specialist

    7 days ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Title: Technical Support SpecialistLocation – South Jordan, UTDuration – 6 Months Contract+Job Description:We are seeking a highly skilled Technical Support Specialist to join our team at Russell Tobin. As a Technical Support Specialist, you will be responsible for providing top-tier customer service to our clients, resolving technical issues, and...

  • Technical Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Technical Support SpecialistRussell Tobin is seeking a skilled Technical Support Specialist to join our team in South Jordan, UT. As a Technical Support Specialist, you will be the first point of contact for our clients, providing top-notch customer service and technical support for our enterprise software and hardware.Responsibilities:Provide phone support...

  • Technical Support Specialist

    2 days ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Title: Technical Support SpecialistLocation – South Jordan, UTDuration – 6 Months Contract+Job Summary:At Russell Tobin, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their computing needs...

  • IT Support Specialist

    2 months ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Summary:The IT Support Specialist serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently.Key Responsibilities:Troubleshoot enterprise software and hardware to ensure first-call resolutionProvide after-hours support as...

  • IT Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job DescriptionLarge company within the Financial Industry is seeking a skilled IT Support Specialist to provide high-quality technical support for enterprise software and hardware.Key Responsibilities:Investigate, diagnose, and resolve hardware and software problemsProvide excellent customer service and communication skillsWork in a complex, high-tech...

  • Technical Support Specialist

    3 weeks ago

    South Jordan, Utah, United States NESCO Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Nesco Resource. As a Technical Support Specialist, you will be the first point of contact for our users who call our IT Service Desk, providing high-quality end-user technical support related to enterprise software and hardware.Key...

  • Customer Service Support Specialist

    4 days ago

    South Jordan, Utah, United States Innova Solutions Full time

    Customer Service Support AnalystInnova Solutions is seeking a highly skilled Customer Service Support Analyst to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide solutions to...

  • Customer Service Team Lead

    1 month ago

    South Jordan, Utah, United States Enova Full time

    About the Role:We are seeking a highly skilled Customer Service Team Lead to oversee the day-to-day functions of a team of representatives in a contact center environment. As a key member of our Operations Team, you will be responsible for teaching, training, and mentoring representatives to ensure success and a quality customer experience.Key...

  • Technical Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Title: Technical Support SpecialistRussell Tobin is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for our clients who call our IT Service Desk. Your primary responsibility will be to provide high-quality end-user technical support related to enterprise...

  • Technical Support Specialist

    7 days ago

    South Jordan, Utah, United States CallTower, Inc. Full time

    Job Purpose: The Technical Support Specialist will work as a member of the CallTower's Technical Support Team. Key Responsibilities: \u2022 Manage and support escalated support cases regarding CallTower's hosted Meta switch/SIP, Microsoft Teams, or Cisco platforms. \u2022 Collaborate with internal teams to resolve complex technical issues. \u2022...

  • Agricultural Lending Specialist

    1 week ago

    South Jordan, Utah, United States Western Agcredit Full time

    Job Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Credit Intern. As a Credit Intern, you will gain hands-on experience in all areas of the Association, including Credit, Loan Documentation, Appraisal, and Marketing. You will work closely with our experienced team to analyze and process mortgage and commercial...

  • Customer Service Support Specialist

    1 week ago

    South Jordan, Utah, United States Innova Solutions Full time

    Job SummaryInnova Solutions is seeking a highly skilled Customer Service Support Analyst to join our team. As a Customer Service Support Analyst, you will be responsible for providing exceptional customer service to our clients, handling inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesEstablish and maintain effective...

Customer Support Specialist I, Recreation Lending

2 months ago

South Jordan, Utah, United States Merrick Bank Full time
Job Overview

Merrick Bank is dedicated to our mission of providing exceptional service to our customers while empowering underserved individuals to achieve their credit aspirations. We value our associates, ensuring they feel recognized, heard, and appreciated, understanding the significance of their contributions. For over two decades, our core principles—doing what is right, prioritizing the customer, and embracing the philosophy of Earn, Learn, Have Fun (E.L.F.)—have established us as an Employer of Choice. Experience the difference at Merrick Bank.

Position Summary

The Customer Support Specialist I serves as the friendly voice of the Recreation Lending Team, primarily responsible for managing incoming customer inquiries. This role involves assisting our Recreation Lending Department clients by addressing questions and concerns related to payments, payoffs, and other inquiries for accounts that are 16 days or less past due. Customer interactions will occur through various channels, including phone and email.

Key Responsibilities
  • Assist customers over the phone by providing ACH information to facilitate payment postings to their accounts, setting up Auto ACH payments, and offering online support for accounts under 16 days past due.
  • Provide accurate payoff quotes to consumers and dealers, adhering to the Bank's policies and procedures.
  • Manage daily mail, ensuring it is sorted and distributed to the appropriate teams for processing.
  • Handle returned mail, determining necessary actions such as updates or customer/vendor outreach.
  • Scan and distribute documents to relevant team members, including other business units.
  • Print and deliver forms as requested, such as Auto ACH Forms and Deferral forms.
  • Receive and manage inbound calls from customers, recreation collateral dealers, and financial institutions.
  • Consistently meet or exceed performance metrics related to average handling time and call volume.
  • Support level II and senior inbound representatives, as well as other assigned personnel.
  • Act as a reliable resource in the absence of the Team Leader, assisting with process completion.
  • Complete additional tasks as assigned by leadership.
  • Maintain positive relationships within the department and across other teams.
Compliance Responsibilities
  • Adhere to all internal control policies and procedures of the Bank.
  • Understand and comply with all applicable laws and regulations governing the Bank's operations.
  • Report any operational issues, compliance violations, or illegal activities promptly.
Qualifications
  • High School Diploma or equivalent experience is required.
  • Preferred: One year of experience in a customer support role.
Skills and Attributes
  • Professional demeanor with strong organizational skills.
  • Proficient in Microsoft Office Suite (Word, Excel, etc.), email, and database software.
  • Adaptable and flexible, with a willingness to thrive in a dynamic environment.
  • Familiarity with customer support in a sub-prime financial context is a plus.
  • Knowledge of federal and state collection, banking, lending, and bankruptcy laws is preferred.
  • Ability to solve practical problems and manage various variables effectively.
  • Strong verbal and written communication skills, including negotiation abilities.
  • Effective planning, organization, time management, and problem-solving skills.
  • High level of accountability and accuracy in work with minimal supervision.
  • Commitment to professional development and continuous learning.
  • Consistent demonstration of the company's C.R.I.T.I.C.A.L. values.

We offer a comprehensive rewards package, including a competitive base salary, variable pay incentives based on the role, and a robust benefits suite. Compensation is determined by job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits include medical, dental, vision, life insurance, a 401(k) plan with company match, paid vacation, sick leave, and additional programs to support our employees' needs.

Merrick Bank is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristic. A thorough background check will be conducted for all hires in compliance with applicable laws.