Customer Success Manager

Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store Possess excellent written and verbal communication skills and a high level of Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her Professional, assertive, and friendly with the ability to make decisions Possess the technological aptitude to navigate POS/computer/iPad/handheld systems Comfortable climbing ladders, moving around regularly, and standing for extended periods of time Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs Responsibilities

Have open availability of hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally Support all service enhancers to build strong relationships including active use of Concierge Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc Plan and prioritize tasks and responsibilities to meet the needs of the customer and business Seek to understand customer needs & wants with curiosity and confidence through intentional conversation Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust Actively participate in community/store activities and events that promote the Talbots Professionally represent the brand Growth Here at Talbots our goal is to give you the tools to grow beyond this position and into the next Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more Qualifications

Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store Possess excellent written and verbal communication skills and a high level of Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her Professional, assertive, and friendly with the ability to make decisions Possess the technological aptitude to navigate POS/computer/iPad/handheld systems Comfortable climbing ladders, moving around regularly, and standing for extended periods of time Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs Responsibilities

Have open availability of hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally Support all service enhancers to build strong relationships including active use of Concierge Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc Plan and prioritize tasks and responsibilities to meet the needs of the customer and business Seek to understand customer needs & wants with curiosity and confidence through intentional conversation Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust Actively participate in community/store activities and events that promote the Talbots Professionally represent the brand Benefits

Growth Here at Talbots our goal is to give you the tools to grow beyond this position and into the next Incentive Opportunities Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more Job Number: 20379

Position Title: Client Specialist...

External Description:

What We Offer: • Growth Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. • Incentive Opportunities • Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. • Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value "WE CARE": • We Win as a team and are dedicated to ensuring and applauding each other's success. • We Encourage creativity, innovation and smart risk-taking. • We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. • We Act with integrity, transparency, candor, and respect. • We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. • We Embrace community by bringing positive change to those we live and work in. Who You Are: • Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. • Able to work cooperatively in a diverse work environment • Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. • Possess excellent written and verbal communication skills and a high level of • Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. • Professional, assertive, and friendly with the ability to make decisions • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. • Have open availability of hours per week • Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: • Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. • Support all service enhancers to build strong relationships including active use of Concierge. • Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. • Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. • Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. • Actively participate in community/store activities and events that promote the Talbots • Professionally represent the brand Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

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Community / Marketing Title: Client Specialist

Company Profile:

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

EEO Employer Verbiage:

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business.

PositionType_Description: Part Time

Location_formattedLocationLong: South Windsor, Connecticut US

Company information Talbots began from a singular & personal vision, inspired by a joy of discovery and fueled by a commitment to timeless and timely fashion, extraordinary quality and memorable service. In 1947, Rudy and Nancy Talbot, two passionate and entrepreneurial New Englanders, put an ad in The New Yorker. And what started out as 3000 fliers ultimately became a catalog with a cult following—treasured for its spirited voice and modern classic product. Soon they moved into an historic Hingham, Massachusetts, house where they painted the front door a welcoming red to signal that here was an oasis of inspiration and hospitality. Through the decades, Talbots has expanded beyond New England and developed a devoted following of smart shoppers who rely on gracious service, great quality, timeless pieces—and Talbots famous "surprise and delight." Today Talbots is a dynamic combination of heritage and innovation, translating the original Talbots DNA for today's culture. Our omni-channel expression includes 500 core and outlet stores, throughout the country and Canada, and a growing e-commerce business. Learn more about Talbots visit talbots.com/aboutus Retail, Consumer Goods, Fashion, Apparel, E-commerce, Textiles, Clothing, Apparel Manufacturing, Apparel Retail, Apparel & Fashion Privately Held Hingham, MA Company Specialties: Apparel and Fashion and customer service

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