Customer Accounts Specialist

5 days ago

Farmingdale, United States Precipart Group, Inc. Full time

Customer Accounts Specialist with a strong customer focus to coordinate processes from purchase order initiation to delivery. This includes, initiating quotations for production items and overseeing contracted inventory levels and customer satisfaction measures. As a Customer Accounts Specialist, you will proactively communicate issues to all appropriate internal departments and take the lead to communicate resolution with customers. We are looking for someone who is customer-centric and can confidently recommend solutions to ensure customer satisfaction.

ESSENTIAL FUNCTIONS:

Oversee customer schedules and monitor our commitment dates against customer requirements Receive customer PO's and perform a commercial contract review of quotation vs customer PO. Resolve discrepancies (if any) Process customer purchase orders, inquiries, and/or customer issues related to orders Process purchase orders and/or manufacturing orders for outsourced products Oversee delivery execution and logistics of customer orders and purchase/manufacturing orders to meet customer demand Gather and communicate, externally and internally, information pertaining to changes to existing orders Track order activity and communicate any potential delivery problems Update internal systems and customer portals in accordance with changes Quickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolution Perform monthly account review customer forecast vs backlog and manufacturing/purchase orders Understand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to make sure Precipart is aligned with measurements, and performing at the highest standard Run customer specific reports and share data with customers Provide pricing, inventory availability and production schedule information to customers Review contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates. Perform project work as assigned Perform other duties as assigned Responsible for conforming with the companys quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance and ethical practices/behavior. REQUIRED EXPERIENCE / SKILLS / EDUCATION:

Minimum 2 years experience working in a similar role (candidates with less experience can be considered for Coordinator level). Associates degree required or equivalent work experience Proficient in MS Excel, Word, Outlook Must be customer focused Must be analytical Excellent communication skills Able to meet aggressive deadlines Adapt to changing priorities Excellent organizational and multitasking ability Assertiveness and confidence Able to make decisions that will impact customers Goal-driven with ability to work under pressure Good problem-solving skills PREFERRED EXPERIENCE / SKILLS / EDUCATION

Bachelor's degree preferred Experience with Mapics or other MRP/ERP programs a plus

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