Customer Service Specialist

2 weeks ago

Farmingdale, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Benefits:
  • Bonus based on performance
  • Paid time off
  • Training & development
Customer Service Specialist / Dispatcher

Who is 1-Tom-Plumber?

1-Tom-Plumber is a 24/7 emergency drain clearing, water damage mitigation and plumbing maintenance company providing services to both Commercial and Residential clients.

Mission of the Position
The CSR or Customer Service Representative is on the front line voice of our brand and represents the communications center of daily operations, including Dispatching technicians across Long Island.

Superstars in this role successfully manage the dynamic day-to-day workflow efficiently, including general office duties, while providing best-in-class service to our clients.

Reports to: General Manager

Responsibilities include but are not limited to:
  • Answer inbound client phone calls; provide solution-oriented responses and feedback to clients regarding service inquiries.
  • Schedule and prioritize jobs for technicians, based on skills and locations.
  • Primary contact for field technicians calling in for assistance.
  • Make outbound calls to clients to schedule appointments.
  • Owns client concerns and work to resolve them efficiently and effectively.
  • Daily Invoice Review, Estimate Follow-Up and A/R Collections.
  • Administrative Office work and Marketing tasks.
Qualifications:
  • Outstanding verbal and written communication.
  • Tech Savvy. Quick learner of software applications.
  • Self-motivated, with a sense of urgency to complete tasks.
  • Able to work gracefully under pressure in a fast-paced environment.
  • Obsessed with Details
  • Experience with ServiceTitan software is a plus.
The Ideal Candidate:

1 Could work Saturdays

2 Sounds AMAZING on the Phone

3 Has a presence that makes everyone on the team better

Only High-Performers need apply. Be prepared to wow us.

Benefits:
  • Paid Time Off includes Holidays, Vacation, Personal, & Sick Leave
  • Health Benefits and Insurance coverage options
  • 401k Retirement Plan
  • MONTHLY PERFORMANCE BONUS


Office Location:
[ 52 Central Dr, Farmingdale, NY 11735 ]

The "BoomZeal Philosophy" is centered around our Company Values:
• ACCOUNTABLE
• SOLUTION-ORIENTED
• RESILENT
• COLLABORATIVE
• DYNAMIC

Compensation: $18.00 - $25.00 per hour

For more than 4 years, our independently owned & operated Long Island, NY organization has provided valuable and varied services to local home owners, businesses, and property managers. Our reputation in the marketplace continues to build, as we are known for high quality work and extraordinary client experiences. We are fully licensed as Home Improvement Contractors in Nassau, Suffolk, and NYC serving the Residential & Commercial public alike.

Our local brands serve many needs on Long Island, including:

UNITED WATER RESTORATION GROUP

We specialize in 24/7 emergency service response for water damage, fire & smoke restoration, hazardous clean-up, asbestos and mold remediation services. As major-league cleaners and problems solvers, we navigate insurance loss projects from start to finish.

UNITED SHIELD CONTRACTING
From restoring structures to their pre-loss state, to remodeling a kitchen, bath, or home - the Shield has you covered. No renovation is too big nor repair is too small for us to provide the highest level of care and expertise.

TOP VALUE MOVERS dba LOW PRICE JUNK REMOVAL
From cleanouts of garages, basements, attics, or offices to single-item pickups, we have the trucks and manpower to move heavy things and dispose of them properly. Our Packing & Moving teams carefully handle all your personal items with care and caution, to load, unload, and store them until you know where they need to go.

1-TOM-PLUMBER
The plumber whose name is his number Our 24/7 emergency response business model separates us from the crowd, as we are literally always on standby to prevent flooding and stop plumbing problems in their tracks. From drain cleaning to water leak repairs and everything in between, "Tom" is only ever a phone call away.

The "BoomZeal Philosophy" is centered around our Company Values:

• RESPONSIVE
• ACCOUNTABLE
• SOLUTION-ORIENTED
• COMPETITIVE
• COLLABORATIVE

Are YOU one of US?

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