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Guest Service Agent

2 months ago

Milwaukee, United States Park Place Hospitality LLC - Hilton Garden Inn Milwaukee Full time

A Guest Service Agent is responsible for greeting, registering, and checking guests out of the hotel. Keeping in mind the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will you be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
What are we looking for?

We are looking for a guest service agent who focuses on our guest satisfaction, has the ability to work and learn all aspects of the front desk to include night audit. Are you a detail-oriented person, who can follow instruction, can handle the occasional tough situation with a guest, and has the flexibility in their schedule to work any shift needed.

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


If this is you, we encourage you to apply, as we would like to get to know you better and have you join our team