Guest Services

5 days ago


Milwaukee, United States Edgeless Beauty Group Full time
Job DescriptionJob DescriptionSalary: $14-$15

Are you a person that is motivated by teamwork, passion, and growth?  Then Neroli Salon & Spa would love to build a relationship with you  We are looking for enthusiastic, fun, and caring people to help to provide meaningful experiences for our guests. Join our dynamic team as a Guest Services Coordinator to support our corporate call center. 


Looking to fill the following schedule

Monday: 9:30am - 6pm

Thursday: 11am - 7pm 

Friday: 8:30am - 5pm

Saturday: 7:30am - 2pm 



Job Responsibilities:

  • Answer all incoming calls within three rings, ensuring a Five-Star guest experience
  • Schedule guest reservations accurately and introduce each guest to a minimum of add-on services.
  • Take guest product and gift card orders 
  • Maintain and report service schedules, timing, and pricing in Zenoti
  • Keep current with products and services, including timing, benefits, and pricing
  • Provide education to guests regarding company initiatives and beauty industry trends
  • Attend and actively participate in monthly department meeting calls
  • Support Neroli location social media content creation
  • Demonstrate flexibility by handling other duties as assigned by leadership
  • Participate in goal-setting and contribute to the overall success of the team
  • Other duties assigned by leadership


Required Qualifications: 

  • Hospitality experience in a call center environment, with preferred outbound and inbound call experience
  • Exceptional communication skills with guests and team members
  • Well-versed in the beauty and wellness industry
  • Strong customer service skills with a sales-focused mindset
  • Proficient in administrative tasks using the Zenoti computer system





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