Front Desk Agent

3 months ago

Chattanooga, United States Residence Inn Chattanooga Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

As a business travel hotel, our Chattanooga extended-stay hotel offers everything that busy travelers need for a productive stay. Our two-bedroom suites feature fully-equipped kitchens; guests can keep their refrigerator stocked during their stay, courtesy of our time-saving grocery shopping service. Complimentary Internet access throughout the hotel allows you to stay connected at all times, and a flat-screen TV and comfortable bedding in your suite will help guests relax after a busy day. Each morning we offer our delicious free breakfast. Our Chattanooga hotel with an indoor pool is perfect for guests traveling with their families. Our conference hotel offers business services including an on-site business center with printing and faxing capabilities, as well as 4,600 sq. ft. of meeting space. Located off I-75 and just minutes from shopping, guests will enjoy Hamilton Place Mall featuring 200 stores.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Medical Front Desk Specialist

    4 weeks ago

    Chattanooga, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Medical Front Desk Specialist to join our team in the healthcare industry, located in Chattanooga, Tennessee. This role offers a contract to hire employment opportunity. As a Medical Front Desk Specialist, you will be primarily handling front office reception and administrative tasks, including patient...

  • FRONT DESK

    2 weeks ago

    Chattanooga, United States Fast Access Healthcare Full time

    Fast Access Healthcare is not your typical walk-in clinic. With six locations throughout Chattanooga, Tennessee and the surrounding suburbs -- including Hixson, Sale Creek, Cleveland, Dunlap, and Jasper, Tennessee -- the staff at Fast Access Healthcare strives to provide high-quality primary care in the urgent care setting.The mission of Fast Access...

  • FRONT DESK

    2 weeks ago

    Chattanooga, TN, United States Fast Access Healthcare Full time

    Fast Access Healthcare is not your typical walk-in clinic. With six locations throughout Chattanooga, Tennessee and the surrounding suburbs -- including Hixson, Sale Creek, Cleveland, Dunlap, and Jasper, Tennessee -- the staff at Fast Access Healthcare strives to provide high-quality primary care in the urgent care setting.The mission of Fast Access...

  • FRONT DESK

    1 week ago

    Chattanooga, TN, United States Fast Access Healthcare Full time

    Fast Access Healthcare is not your typical walk-in clinic. With six locations throughout Chattanooga, Tennessee and the surrounding suburbs -- including Hixson, Sale Creek, Cleveland, Dunlap, and Jasper, Tennessee -- the staff at Fast Access Healthcare strives to provide high-quality primary care in the urgent care setting.The mission of Fast Access...

  • Hospital Security Officer

    1 month ago

    Chattanooga, Tennessee, United States Allied Universal Full time

    Job Summary:As a Security Guard at Allied Universal, you will be responsible for maintaining the front desk phone system, responding to caller inquiries, and directing calls as appropriate. You will also greet and direct visitors based on the purpose of their visit.Key Responsibilities: Maintain the front desk phone system to ensure efficient communication...

  • Assistant Store Manager

    3 weeks ago

    Chattanooga, United States Extra Space Full time

    Will work between multiple stores in the district. This location is closed on Sundays. As an Assistant Store Manager , you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages , a great work/life balance , and career and development opportunities . Extra Space Storage is the largest self...

  • Patient Care Coordinator

    2 weeks ago

    Chattanooga, United States Upperline Health Full time

    Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. We put patients at the center of value-based care....

  • Receptionist

    2 weeks ago

    Chattanooga, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term (1 day) temporary employment opportunity for a Receptionist in Chattanooga, Tennessee. • Deliver high-quality customer service to meet client needs• Respond to customer inquiries promptly and professionally• Manage front desk operations to maintain a smooth workflow• Maintain a pleasant phone...

  • Primary Care Associate

    1 week ago

    Chattanooga, United States Fast Access Healthcare Full time

    About the Role This is an exciting opportunity for a motivated and detail-oriented individual to join our team as a Primary Care Associate. You will work closely with our healthcare providers to deliver high-quality patient care and provide exceptional support to our patients.Responsibilities Provide primary front desk support with backup responsibilities...

  • Medical Professional for Primary Care

    1 week ago

    Chattanooga, United States Fast Access Healthcare Full time

    Job SummaryWe are seeking a dedicated Medical Assistant to provide exceptional primary care in an urgent care setting.About the RoleThe successful candidate will be responsible for a wide range of medical services, including assessment and treatment, as well as administrative duties such as scheduling appointments and maintaining medical records.Primary...

  • Medical Professional for Primary Care

    1 week ago

    Chattanooga, United States Fast Access Healthcare Full time

    Job Summary We are seeking a dedicated Medical Assistant to provide exceptional primary care in an urgent care setting.About the Role The successful candidate will be responsible for a wide range of medical services, including assessment and treatment, as well as administrative duties such as scheduling appointments and maintaining medical records.Primary...

  • Primary Care Associate

    1 week ago

    Chattanooga, United States Fast Access Healthcare Full time

    About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to join our team as a Primary Care Associate. You will work closely with our healthcare providers to deliver high-quality patient care and provide exceptional support to our patients.ResponsibilitiesProvide primary front desk support with backup responsibilities for...

  • Health and Wellness Specialist

    3 weeks ago

    Chattanooga, Tennessee, United States Stretch Zone - 1051 Full time

    Job OverviewWe are seeking highly motivated Health and Wellness Specialists to join our team at Stretch Zone. As a key member of our staff, you will be responsible for providing top-notch customer service and delivering effective assisted stretching techniques to our clients.Key ResponsibilitiesProvide excellent customer service and deliver effective...

  • Office Support Specialist

    4 weeks ago

    Chattanooga, Tennessee, United States Kettering Health Full time

    Job Summary:The Office Assistant provides critical support to the medical office, ensuring seamless day-to-day operations. This role involves answering phones, filing, greeting patients, and preparing documents as assigned. Additionally, the Office Assistant performs reception and transcription duties as needed, prioritizing and coordinating work...

  • Vascular Sonographer Specialist

    4 weeks ago

    Chattanooga, Tennessee, United States CommonSpirit Health Full time

    Job Summary:As a Vascular Sonographer at CommonSpirit Health, you will play a vital role in providing high-quality patient care and contributing to the success of our team. We are seeking a skilled and dedicated individual to perform non-invasive vascular sonography exams independently, utilizing their expertise to identify and record anatomical,...

  • Vascular Technologist

    4 weeks ago

    Chattanooga, Tennessee, United States Catholic Health Initiatives Full time

    Job SummaryWe are seeking a highly skilled Vascular Technologist to join our team at Catholic Health Initiatives. As a Vascular Technologist, you will be responsible for performing non-invasive vascular sonography exams, utilizing your expertise to identify and record anatomical, pathological, and diagnostic images.Key ResponsibilitiesPerform clinical...

  • Certified Medical Assistant

    4 days ago

    Chattanooga, United States PMC Staffing Full time

    Currently Seeking Certified Medical Assistants in TennesseeTemp to Hire and Direct HireYour Role with the Company: Your role as a clinical medical assistant is providing direct patient care. As a clinical medical assistant, you'll handle tasks such as taking vital signs and recording symptoms, preparing patients for examinations, administering medications,...

  • Mechanical Engineer II

    2 weeks ago

    Chattanooga, United States Insight Global Full time

    Insight Global's client is seeking a mechanical engineer to join the effort in revamping their existing lineup of stringing sheaves and accessories to include inventing new products to fill portfolio gaps. The ideal candidate is a self-motivator with a good foundation in computer aided design and mechanical engineering fundamentals. A successful candidate...

  • Mechanical Engineer II

    2 weeks ago

    chattanooga, United States Insight Global Full time

    Insight Global's client is seeking a mechanical engineer to join the effort in revamping their existing lineup of stringing sheaves and accessories to include inventing new products to fill portfolio gaps. The ideal candidate is a self-motivator with a good foundation in computer aided design and mechanical engineering fundamentals. A successful candidate...

  • Birthday Party Attendant- Hixson TN

    6 months ago

    Chattanooga, United States SpareTime Entertainment Full time

    Job Responsibilities Prepare party area & table with required party supplies. Greet guests and escort them to the party area. Coordinate the timing of party activities with guests and teammates within each department. Oversee the party bowling experience, secure shoes, teach safety on the lanes, deliver instructions, managing the group, and collect...