Front Desk Associate

4 days ago


Chattanooga, Tennessee, United States WoodSpring Suites -- Chattanooga Full time
Job Summary: We are seeking a highly motivated and organized Guest Services Representative to join our team at WoodSpring Suites -- Chattanooga. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests while ensuring a seamless check-in/check-out process.

This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and are passionate about providing outstanding guest experiences.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, along with a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

Key Responsibilities:
- Greet and assist guests with check-ins and check-outs
- Process payments and handle room assignments
- Respond to guest inquiries and resolve issues promptly
- Maintain accurate records of guest stays and payment history

Requirements:
- High school diploma or equivalent required; college degree preferred
- 2-5 years of prior guest service experience in a hotel setting
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Proficiency in Microsoft Office Suite and hotel property management systems

This role requires the ability to lift up to 25 pounds and stand for extended periods. If you are a detail-oriented and customer-focused individual who enjoys working in a dynamic environment, we encourage you to apply.
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