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Account Manager

2 months ago


Raleigh, United States ROCS Grad Staffing Full time

Active North Carolina Property & Casualty License Bachelor's Degree or comparable work experience 3 years of account manager experience Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills Have a strong sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations 1 year High school or equivalent (Required) Responsibilities

The person is responsible for maintaining solid customer relationships by providing prompt, efficient, friendly, high-quality service to designated accounts in support of Producer activities Handles customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities Communicates consistently and positively with clients to reinforce our "Client-First" service philosophy Follows agency-established procedures and guidelines to perform assigned duties Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation Service all regular and after-hour claims Answer customer calls and correspondence regarding new or existing insurance policies and service claims Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system Bonus opportunities Personal, vacation time, & paid holidays 401(k) with company match Continuing Education and training opportunities Paid time off Commission pay Qualifications

Active North Carolina Property & Casualty License Bachelor's Degree or comparable work experience 3 years of account manager experience Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills Have a strong sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations 1 year High school or equivalent (Required) Responsibilities

The person is responsible for maintaining solid customer relationships by providing prompt, efficient, friendly, high-quality service to designated accounts in support of Producer activities Handles customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities Communicates consistently and positively with clients to reinforce our "Client-First" service philosophy Follows agency-established procedures and guidelines to perform assigned duties Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation Service all regular and after-hour claims Answer customer calls and correspondence regarding new or existing insurance policies and service claims Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system Benefits

Bonus opportunities Personal, vacation time, & paid holidays Health, Dental & Vision insurance 401(k) with company match Continuing Education and training opportunities Paid time off Commission pay Why You Want To Work Here:

A stable 100+ year old firm with innovative approaches to today's economy that are committed to the customer and employee. We are seeking a highly organized, customer-focused account manager as an Account Manager for Commercial Lines in the insurance practice. The person is responsible for maintaining solid customer relationships by providing prompt, efficient... friendly, high-quality service to designated accounts in support of Producer activities. Handles customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Communicates consistently and positively with clients to reinforce our "Client-First" service philosophy. Follows agency-established procedures and guidelines to perform assigned duties

Responsibilities: Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation. Service all regular and after-hour claims. Answer customer calls and correspondence regarding new or existing insurance policies and service claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Requirements: Active North Carolina Property & Casualty License Bachelor's Degree or comparable work experience 3 years of account manager experience Experience with AMS360 preferred Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills Have a strong sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations.

Benefits: Bonus opportunities Personal, vacation time, & paid holidays Health, Dental & Vision insurance 401(k) with company match Continuing Education and training opportunities

Job Type: Full-time

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level: 1 year 2 years Schedule: Monday to Friday Supplemental pay types: Commission pay Travel requirement: Travel

Education: High school or equivalent (Required)

Experience: Account Management: 3 years (Required)

License/Certification: North Carolina Property & Casualty License? (Required)

Work Location: In person

Company information We help businesses throughout the Northern VA and Washington DC Metropolitan areas find the top recent college grad talent for entry and junior level positions.We've helped thousands of students and recent grads find jobs in hundreds of companies throughout the Northern Virginia and DC area.ROCS staffs in the following fields:- Call Centers + Customer Support- Administrative + Clerical- Accounting + Finance- Sales + Marketing- IT + Engineering + DeveloperTHE STORY OF ROCS:It all began in 2003, when two college students became frustrated with the typical college job offerings such as selling kitchen knives, painting houses, and every other job using the phrase: “Residual Income” or “Make Thousands From Your Dorm Room.” They set out to create a place where college students and recent grads could find jobs that related to their career interests and goals. And that's how ROCS was born... Information Technology & Services, Management Consulting, Human Resources, Staffing and Recruiting, Professional Training & Coaching Privately Held Reston, Virginia Company Specialties: Staffing Services, Contract Staffing, Direct Hire Placement, Temporary Staffing, Entry-Level and Junior-Level Positions, College Recruiting, Call Center Staffing, staffing, Recruiting, Employment Services, Admin Staffing, Temp Staffing, Temp Agency, Recruitment Firm, Call Center Staffing, and Nonprofit staffing

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