Account Manager

4 weeks ago

Raleigh, United States 919 Marketing Full time
Job DescriptionJob DescriptionSalary:

Account Manager


What you will do

The Account Manager (AM) role will look different on a day-to-day basis Depending on the client size, scope of work, and budget, the AM may be point of contact for the client, a project manager for specific projects, and/or working with other Account leaders as a support to larger pieces of business.  The AM facilitates the setup, delivery, and optimization of marketing campaigns in collaboration with cross functional partners while managing client expectations with proactive communication. They will also efficiently project manage tasks internally for their clients’ ensuring deliverables are complete and done well before going live. This position is integral to the success of each client relationship and requires a dynamic individual who excels at time management, pays close attention to details, and is excited to learn. They will embody the values of the company and grow their knowledge and experience in client relations, marketing strategies, and leadership. 919 strives to find top talent looking for high growth, development, and fulfilling work, are you up for the challenge?

 

What to expect:

  • Assumes role of a primary day-to-day client contact for some clients and support on others
  • Ability to manage multiple client relationships simultaneously with varying budgets and campaigns.
  • Continuously learn and be the subject matter expert in the client’s industry.   
  • Full ownership of all assigned communications (internal and external), setting realistic expectations, scheduling, etc. Relationship building is a must 
  • Schedule, prepare, and send client meeting agendas and conference reports.
  • Lead and/or attend client meetings and consistently provide strategy, tactic recommendations, and new ideas.
  • Prepare reports (documents, PowerPoints, etc) with the ability to tell a data-driven story and provide key highlights/executive summary to client leadership.
  • Quality control – makes sure everything is completed accurately, timely, , and up to client and agency standards
  • Consistently monitor client KPIs, budgets, and quality results.
  • Complete progress reports for key stakeholders
  • Stays ahead of marketing trends, asks questions to internal experts on services, and educates self on agency marketing strategies (digital, PR, SEO, etc.)
  • Other duties as assigned

 

What we are looking for

  • Bachelor's degree in marketing, communications, business administration highly preferred.
  • 3+ years’ experience working in marketing, project management or customer service within the marketing industry.
  • Knowledgeable in digital marketing
  • Excellent analytical and problem-solving abilities with a data-driven mindset
  • Excellent task management skills plus the ability to manage tasks and relationships with clients within various industries simultaneously.
  • Self-motivated, able to work independently and hold cross-functional internal team members accountable.
  • Strong communication skills: ability to effectively communicate internally and externally.
  • Ability to present information with accurate insights, explanations, and recommendations via email, telephone, and over electronic media such as web conferencing.
  • Adaptability and flexibility to work in an ever-changing digital landscape.
  • Must be a team player who is highly motivated, and solution driven. Thinking strategically is a must
  • Working knowledge of inbound marketing strategies; ability to effectively represent agency as marketing expert/ knowledgeable marketing partner.
  • Experience at a marketing agency preferred


Who we are

Fish 919 is an integrated digital marketing and public relations agency specializing in serving franchise and multi-location businesses, as well as non-profit governmental organizations. The agency serves brands large and small and proud to be the trusted marketing partner for companies including Dunkin’, Anytime Fitness, Potbelly, Renewal by Andersen, Häagen Dazs, Scooter’s Coffee, ServiceMaster and Zaxby’s, among others.

 

Fish 919 is proud to be an equal opportunity employer without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, alienage, military or veteran status, genetic information, or any other protected classification, in accordance with applicable federal, state, and local laws.


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