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Front Desk Concierge Manager

2 months ago

Portland, United States Touchmark Full time

ETHIC - Excellence, Teamwork, Hospitality, Integrity, and Compassion - steadfastly characterizes our mission to continually enrich the daily lives of residents.

At Touchmark, we say:

I AM AN ALLY •I AM A FRIEND •I AM A GIVER

This position works cooperatively with all the directors, managers, and line staff to lead the scheduling and delivery of five-star, gold-standard services in a timely and professional manner for residents and guests. It serves as the liaison for the contracted services such as the salon and valet, and will supervise and schedule the front desk, receptionist, and concierge staff.

Basic Responsibilities:

  • Hire, train, schedule, evaluate, and manage the concierge, front desk, and reception staff members.
  • Supervise activities of the Front Desk/Concierge team including operations and procedures, task assignments, campus security, scheduling, job performance, and training to provide excellent customer service as rated on annual resident satisfaction surveys and excellent guest experience.
  • Fill in at the front desk in both the concierge and resident services roles when open shifts arise; shifts will include days, overnights, weekends, and holidays.
  • Manage expenses of sales/marketing and concierge team to meet operational budgets.
  • Support residents in scheduling services (maintenance, personal transportation, etc.).
  • Work cooperatively with the Move-In Coordinator and Building Services Director to support residents and their families moving into the community.
  • Schedule and manage all guest suite room bookings and cleanings.
  • Oversee mail and parcel operations, as well as newspaper and other such deliveries within the community.
  • Manage new mini store opening and revenue.
Requirements and Expectations:
  • Bachelor's degree in hospitality or related field or equivalent experience.
  • 2+ years' experience supervising or managing a team
  • 1+ years experience working with older adults preferred.
  • Proficiency with MS Office, including Outlook.
  • Model the Touchmark Values in decision-making and in interactions with team members, residents, and guests.
  • Ensure that the department adheres to the Touchmark Gold Standard.
  • Lead a stand-up meeting each day to reinforce and foster a culture of teamwork and commitment to the Touchmark mission, values, and Gold Standard.
Benefits:

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That's why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:
  • Paid time off (including holidays)
  • Health, dental, and vision insurance plans for employees and eligible dependents
  • Education assistance
  • Bonus and retirement plans
  • Health care, dependent care, and commuter Flexible Spending Accounts
  • On-Demand Pay allows you to access pay as you earn it
  • Employee Assistance Program
  • Supplemental insurance options
We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.

Check us out at www.Touchmark.com.

We're growing. Are you?

IND400

Other details
  • Pay Type Salary


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