Client Service Representative

1 week ago

Chattanooga, United States Innovetive Petcare Full time
Client Service Representative

Department: Receptionists

Employment Type: Part Time

Location: Chattanooga, Tennessee

Compensation: $14.00 - $16.00 / hour

Description

Lookout Valley Veterinary Clinic, located in Chattanooga, TN, is on the lookout for our next rockstar receptionist We are known for our commitment to providing high-quality care and personalized service to our clients and their pets. We are seeking a friendly and organized Part-Time Client Service Representative to join our team. This position offers the potential to work approximately 30-32 hours per week, with the opportunity to grow into a full-time role as the clinic continues to expand.

As a Part-Time Client Service Representative, you will be the first point of contact for our clients, delivering exceptional customer service and ensuring a positive experience for everyone who visits our clinic. This role requires excellent communication skills, a strong attention to detail, and a genuine passion for helping pets and their owners. You will handle a variety of administrative tasks, from scheduling appointments to managing client inquiries, while contributing to the smooth operation of the clinic.

Key Responsibilities

Client Interaction:
  • Greet clients warmly and professionally upon arrival, ensuring a welcoming atmosphere for pets and their owners.
  • Answer phone calls and emails promptly, addressing client inquiries and scheduling appointments with accuracy.
  • Provide clients with information about services, treatment plans, and policies, ensuring clear and effective communication.
Administrative Duties:
  • Manage appointment scheduling, including coordinating with veterinary staff to optimize clinic flow and efficiency.
  • Process client check-ins and check-outs, handling payments and managing financial transactions with precision.
  • Maintain and update client and patient records, ensuring that all information is accurate and confidential.
Client Education and Support:
  • Educate clients on clinic procedures, preventive care, and follow-up instructions, providing guidance on how to best care for their pets.
  • Address and resolve client concerns or complaints with empathy and professionalism, escalating issues to management as needed.
  • Support the veterinary team by relaying important information between clients and staff, ensuring smooth communication.
Operational Support:
  • Assist with the organization and management of clinic resources, including inventory of office supplies and medical records.
  • Ensure the reception area is clean, organized, and stocked with necessary materials, creating a positive environment for clients.
  • Collaborate with team members to support the overall functioning of the clinic and enhance the client experience.
Growth and Development:
  • Demonstrate a willingness to take on additional responsibilities and learn new skills as the clinic grows.
  • Explore opportunities for professional development and career advancement within the clinic, potentially transitioning to a full-time role.
Skills, Knowledge & Expertise to be Successful

Experience:
  • Previous experience in a client service role is preferred, with prior experience in a veterinary or medical setting being a strong advantage.
  • Familiarity with veterinary terminology and procedures is beneficial but not required.
Skills and Competencies:
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
  • Proficiency in using office software and managing appointment scheduling systems. Education and Certification:
  • High school diploma or equivalent required.
  • Additional education or training in customer service or veterinary administration is a plus.
Personal Attributes:
  • Compassionate and dedicated to providing outstanding service to clients and their pets. Flexible and adaptable, with a positive attitude and willingness to contribute to the clinic's success.
  • Strong work ethic and commitment to maintaining the clinic's standards of care and service. Schedule:
Part-time position with an average of approximately 30 hours per week. Flexibility to pick up extra shifts and work up to 36-37 hours per week on occasion. Schedule includes weekdays and possibly weekends, with shifts assigned based on clinic needs.

What We Offer
  • Competitive hourly wage, equal to experience in industry.
  • Opportunities for career growth and development within the clinic.
  • Supportive work environment with a focus on team collaboration.
  • Employee discounts on veterinary services and products.
  • Opportunities to grow into a full time employee as we continue to grow our practice

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