Client Manager

2 months ago

New York, United States Interbrand Full time
About Interbrand

Interbrand understands what it takes today to build the world's most iconic brands.

To support our clients in an ever more complex and fascinating world, we have renewed our commitment to both common global standards and greater empowerment, experimentation and entrepreneurialism.

Interbrand is its people. We are a global team of highly diverse thinkers, makers and collaborators. We are proud of our heritage and often regarded as the university of branding. Over the past four decades, we have pioneered iconic work and invented many of the brand building tools that are now commonplace.

In collaboration with many of the world's leading brands, we are pioneering the future of brand building. In a world where people's expectations are moving faster than businesses, we give our clients the confidence to make Iconic Moves that create desire and utility, reshape the competitive landscape and drive extraordinary results.

The Interbrand Best Global Brands study/rankings are resources to our clients and the industry, providing proprietary data and insight for our role as client partner and commentator. We have published 18 books on brands and are often the reference point for university curriculum and professional associations. Today, through our own Academy, we aim to be the most impactful learning environment in the marketing world.

Our Behaviours

Our culture is informed by a set of behaviours we co-created as a business. Our behaviours give us space to experiment, permission to speak out, and a model of leadership that anyone in the business can adopt. Our behaviours are Lead with love, Be Brave, Listen First and Make it happen. We are proud of our behaviours. They make us, us.

About Client Management:

It all starts with you. To solve big challenges and grow global brands, we need the best minds. At Interbrand, client managers help solve a variety of our clients' business challenges by truly understanding their businesses and leveraging brand to deliver on objectives. Interbrand's cross-disciplinary teams bring a variety of experience to their table and partner with a single goal in mind-deliver industry-leading strategic and creative work to our clients

Our Client Management team sits at the core of every client relationship with roles and responsibilities ranging from strategic client engagement to flawless client delivery. Our team is comprised of forward thinking, solution-focused client partners, who remain one step ahead of their teams. We understand the businesses we serve and help enable our clients and teams to perform at their best every day. Depending on experience and seniority, our team members transition from project management against a statement of work to leading internal working teams and building strategic brand programs for our clients. However, in our collaborate work environment, all members are client-focused and are expected to foster, retain and grow client relationships.

As a Client Manager your primary role will be to help drive the success of and assist with the management of clients and scopes from start to completion-working with senior-level client directors and cross-disciplinary teams; you will also partner with internal finance and operations team members with the objective of delivering work that is on strategy, on time and on budget. You will act as a crucial member on project teams, providing strategic and process support to both internal and external stakeholders.

THE ROLE:
  • Define and manage small to mid-size projects, including building timelines, defining budgets, helping to negotiate fees, writing statements of work, and managing client status
  • Manage delivery to meet both client expectations and agency profitability
  • Work with senior level client directors and finance to create and manage revenue recognition and forecasting for assigned projects
  • Track against and regularly communicate hours set for full-time and freelance project resources to help manage project and consultancy profitability
  • Serve as a central point of contact for matters related to scope, budget, project milestones, and ensuring the team is delivering work per the client's inputs and feedback
  • Learn when to escalate client/project concerns; always provide solution options when identifying problems
  • Support a more senior-level CM on larger-scale engagements
  • Be client-focused, respond promptly to all client requests building a reputation of impeccable delivery
  • Assist in creating agency POV's or other work to be presented to the client
  • Support new business team efforts
  • Develop a working knowledge of brand strategy and how Interbrand's offerings help drive business growth for our clients
  • Maintain a working understanding of your client's business and industry to deliver outstanding service
WHAT YOU BRING TO THE TABLE:
  • 2+ years' experience in program, project or account management role (marketing, communications, advertising, etc.)
  • Strong sense of responsibility, accountability, and partnership
  • Diplomatic ability to work with all levels; personable, genuine client and team relationship-builder
  • Strategic, big picture thinker with the ability to filter through details to identify priorities and opportunities
  • Strong organization skills and able to multitask
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office: Word, PowerPoint, Excel, and project management tools
NOTE: This is a hybrid role and requires you to be in the office 3 days per week

Compensation
  • Base salary range of $75k to $90k
  • This range represents the low and high end of the base salary someone in this role may earn as an employee of Interbrand in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience; training; associated responsibilities; other business and organizational needs; and geographic location (to account for comparative cost of living). The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
  • Benefits for this role include: Health/Vision/Dental Insurance; Family Forming Benefits; 401(k); Employee Stock Purchase Program; Annual Education Assistance; Health and Wellness Discounts; Spending and Saving Accounts; Vacation, Sick, and Personal Days; Paid Parental and Medical Leave; Life, AD&D and Disability Insurance; EAP; Mobile Phone Reimbursement


We are building a connected, collaborative and inclusive human culture. As part of that culture, Interbrand is committed to creating spaces for open communication, transparency, and equitable support for all levels of employees. Diversity, equity, and inclusion are driving forces in how we create and embrace community while allowing our employees to refine their craft and solve problems for the world's best global brands. Interbrand has both local and global DEI Task Forces, in addition to access to the Omnicom People Engagement Network (OPEN), OPEN Pride, Omniwomen, and are proud supporters of ADCOLOR.

We are working through access barriers across our job site, so if you run into any issues and would like this information in an alternative format, or would prefer to apply via email, please send us a message at careers@interbrand.com.

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