Client Manager

7 hours ago

New York, New York, United States Interbrand Full time
About Interbrand

At Interbrand, we understand the importance of building iconic brands that drive business growth. Our team of experts is dedicated to helping clients navigate the complexities of the market and create a lasting impact.

Job Description

We are seeking a highly skilled Client Manager to join our team. As a Client Manager, you will be responsible for managing client relationships, developing strategic plans, and delivering exceptional results. Your primary role will be to help drive the success of our clients and assist with the management of client scopes from start to completion.

Key Responsibilities:
  • Define and manage small to mid-size projects, including building timelines, defining budgets, and managing client status
  • Work with senior-level client directors and finance to create and manage revenue recognition and forecasting for assigned projects
  • Track against and regularly communicate hours set for full-time and freelance project resources to help manage project and consultancy profitability
  • Serve as a central point of contact for matters related to scope, budget, project milestones, and ensuring the team is delivering work per the client's inputs and feedback
  • Learn when to escalate client/project concerns; always provide solution options when identifying problems
  • Support a more senior-level CM on larger-scale engagements
  • Be client-focused, respond promptly to all client requests building a reputation of impeccable delivery
  • Assist in creating agency POV's or other work to be presented to the client
  • Support new business team efforts
  • Develop a working knowledge of brand strategy and how Interbrand's offerings help drive business growth for our clients
  • Maintain a working understanding of your client's business and industry to deliver outstanding service
Requirements:
  • 2+ years' experience in program, project, or account management role (marketing, communications, advertising, etc.)
  • Strong sense of responsibility, accountability, and partnership
  • Diplomatic ability to work with all levels; personable, genuine client and team relationship-builder
  • Strategic, big picture thinker with the ability to filter through details to identify priorities and opportunities
  • Strong organization skills and able to multitask
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office: Word, PowerPoint, Excel, and project management tools
About the Role

This is a hybrid role that requires you to be in the office 3 days per week. We offer a competitive salary range of $75k to $90k, as well as a comprehensive benefits package, including health insurance, 401(k), and employee stock purchase program.

We are committed to creating a connected, collaborative, and inclusive human culture. As part of that culture, Interbrand is committed to creating spaces for open communication, transparency, and equitable support for all levels of employees. Diversity, equity, and inclusion are driving forces in how we create and embrace community while allowing our employees to refine their craft and solve problems for the world's best global brands.

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