Client Manager

3 months ago

New York, United States Apparatus Studio Full time
CLIENT MANAGER

APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.

The Client Manager is responsible for managing and cultivating relationships and a corresponding book of business within a specific territory. This role is the primary contact for interior designers, architects, end-users and purchasing agents. A high degree of aesthetic and technical knowledge and elevated communication ability is required to manage these relationships effectively. This role is an in-person role and based in our gallery in New York.

RESPONSIBILITIES:
  • Primary representative of APPARATUS in allocated sales territories.
  • Develop a deep knowledge of and effectively share APPARATUS product and brand story to drive client engagement and sales.
  • Manage client orders efficiently through the sales process and in the utilization of Salesforce - including quoting, invoicing, billing, order completion and shipping.
  • Consistently execute approved brand activities to grow business in your territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events and studio visits.
  • Represent APPARATUS with elevated presentations for clients to walk them through collections - including in-person, digitally and by phone, to explore all client needs and possible APPARATUS solutions.
  • Provide consistently positive and engaging client experience through accurate information, timely response, and warmth in communication.
  • Provide follow-up care and problem-solving as needed.
  • Utilize reporting to manage your book of business, recognize areas of opportunity and partner with leadership to create and deploy outreach strategies to optimize sales in your territory.
  • Manage client expectations effectively by building an understanding of cross-functional processes and structures and what is possible and not possible.
  • Perform to established KPIs through company-directed tasks and activities to achieve goals.
  • Collaborate with Sales Director for effective delegation of tasks if applicable.
  • Able to manage-up and report to direct manager on tasks, trends and ideas.
  • Consistently seek to support the global APPARATUS sales team with client needs by developing and delivering solutions to maintain the highest level of client experience and reaching monthly and yearly sales goals.
SKILLS
  • Excellent time-management skills, independent drive, and the ability to work under pressure while delivering a positive and elevated on-brand experience.
  • Excellent verbal and written communications skills.
  • Able to build rapport quickly and effectively with different personalities.
  • Curious and resourceful approach to learning.
  • Comfortable with a majority computer-based workload and the need for accuracy.
  • Strong aesthetic and presentation skills, with a keen eye for detail.
  • Strategic and solutions-based thinker.
  • A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
  • Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.
EXPERIENCE
  • 3-6 years elevated sales experience in a similar client-facing role in either the interior design industry or with luxury products.
  • Proven ability to develop and maintain ongoing client relationships.
  • Knowledge and interest in contemporary design.
  • Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
  • Proven ability in a high-paced environment that values consistency, efficiency, and excellence.
WORK SCHEDULE
  • Full-time gallery hours
  • Longer hours and weekend availability as needed.
  • Travel as needed.
PERFORMANCE REVIEW AND CHECK-INS SCHEDULE
  • Regular check-ins.
  • Annual performance review.

Salary from $90,000 (inclusive of salary and commission)

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our New York Gallery. Must be legally authorized to work in the U.S.without sponsorship.

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