Customer Service Representative II

3 weeks ago

Fife, United States Oldcastle BuildingEnvelope Full time
Job Summary

The Customer Service Representative II in our Seattle Service Center (Fife, WA) facility isn't just a job - it's a starting point to an awesome career with a great company.We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed.We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story

This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day.If that sounds like you, come join this industry leader

Job Highlights

  • Earn $22 per hour or more depending on experience
  • Full Time - 7:30am - 4:30pm
  • Advancement Opportunities
  • DailyPay Partners (Work Today, Get Paid Tomorrow)
Here's What You'll Get To Do
  • Maintain broad knowledge of client products and services
  • Use company software to help customers with door build drawings and standard and custom hardware selection
  • Keep records of customer interactions and transactions
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Accurately take phone orders
  • Data entry of faxed, emailed and phone in orders for production
  • Help customers with pricing requests using company software
  • Coordinate between sales and production to meet customer deadlines
  • Notify customers of expected delivery date and time
  • Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
  • Assisting sales staff with expediting orders and communications with the production floor
  • Assist in filing and communicating with other departments with reconciling paperwork.
  • Assist in identifying discrepancies in receivables and facilitating their resolution.
  • Answer the telephone and direct callers to appropriate departments
  • Greet customers in a courteous, friendly, and professional manner
  • Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job
Here's What We're Looking For
  • A minimum of 1-year previous customer service experience in residential or commercial industry or 5 years' experience working with aluminum storefront in either shipping and or fabrication of aluminum storefront.
  • Strong organizational and listening skills
  • Ability to work independently and prioritize work with deadlines
  • Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
  • Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
  • Ability to read, interpret and understand drawings and specifications
  • Computer experience a must and typing of numbers with accuracy
  • Previous customer service experience in architectural glazing systems industry preferred
Physical Requirements
  • This position is mostly sedentary working at a desk with a computer however you may need to put on company issued safety gear to enter the production floor
**Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.

What OBE Offers You
  • Competitive pay
  • Paid time off
  • 10 Holidays (inclusive of 2 floating holidays)
  • Market competitive 401(k) match
  • Industry-leading medical, dental, and vision benefits
  • Short-term and long-term disability coverage
  • Life Insurance


About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.

If you want to help us build something great- we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/DisabilityIf you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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