ABA Client Service Coordinator

1 week ago

King of Prussia, United States NeurAbilities Healthcare Full time

Be an ABA Client Service Coordinator (CSC) with our King of Prussia team, serving children in neighborhoods which may include King of Prussia, Norristown, and Blue Bell. An ABA Client Service Coordinator (CSC) earns a competitive salary and receives a generous benefit package.

What to expect:

A NeurAbilities ABA Client Service Coordinator acts as a liaison between clients and NeurAbilities Staff with a focus on communication, customer service, increased client satisfaction, and identifying new business opportunities.

Why choose NeurAbilities:

  • Competitive salary based on years of experience and skill set.
  • Career pathways for leadership in a rapidly growing company.
  • 14 days of PTO, 1 Floating Holiday (Joy Day), plus 7 paid holidays for qualified employees.
  • Benefit package which offers medical, dental, and vision insurance (lowest cost medical plan is $.50 biweekly).
  • Company paid Life and AD&D insurance.
  • Voluntary short-term disability and voluntary long-term disability plans available for qualified employees.
  • 401K matching 100% of 3% of total compensation plus 50% for 3-5% of total compensation.
What you will do:
  • Communicate frequently with clients to develop relationships, identify needs and to provide updated information on how NeurAbilities may assist them.
  • Assuring appropriate scheduling for clinical staff for a patient's needs.
  • Focus on developing repeat business from the existing client base with direction from the clinical leadership.
  • Works collaboratively with all departments in NeurAbilities to develop goals and strategies to increase business and assure appropriate operations.
  • Assists in the placement of staff, assuring the quality and training requirements along with credentialing of staff for patient needs.
  • Aids in the implementation of policies and procedures which help to ensure client satisfaction, compliance, and new referrals.
What you will bring to the team:
  • A college degree or a minimum of four years of experience in a customer service position.
  • Strong communication and organizational skills.
  • Database management experience.
  • Calm, polite and professional demeanor.
  • Reliable and self-motivated.
  • High service orientation and attention to detail.
  • High problem-solving skills within the scope of customer service and clinical service.
  • This position requires coordination of scheduling appointments. Effective communication with clients, families and clinical professionals is needed.
Working Conditions and Physical Demands:
  • This job requires some walking, standing, and sitting. Good vision and attention to detail, clear articulation of instructions and good listening skills are required.
Potential for Advancement:
  • Career pathways to ABA Practice Manager position.
About the company:

NeurAbilities Healthcare is a distinguished specialty healthcare provider with a team that constantly seeks new and innovative ways to provide the best possible care for patients. Founded by a neurologist who put his vision of compassionate, high-quality patient care into practice, we remain on a mission to transform the lives of individuals with autism and other neurodevelopmental disabilities in New Jersey, Pennsylvania, and beyond. Each of our dedicated team members share the same mission of providing top-notch medical and psychological care and integrated behavior services to over 10,000 patients annually.

We develop our people by creating paths to internal promotions, but what really distinguishes us is the vibrant culture we nurture. Joy fuels our team We gamify the workplace through events and friendly competitions while recognizing and celebrating our accomplishments with giveaways and appreciation initiatives. We are motivated by empowering our staff and patients and celebrating success.

Core Values
  • Compassion - Exhibits empathy and active listening skills when working with patients and families; always expresses kindness to patients, families, and team members.
  • Excellence - Demonstrates a desire to learn, grow, and develop professionally and a commitment to best practices and excellent customer service with a patient-centered mindset.
  • Collaboration - Works well as part of a team, sharing knowledge and experience with colleagues for the benefit of patients and other team members.
  • Joy - Exudes positivity and an appreciation for victories of all kinds and makes a conscious daily effort to raise morale for others around them.
  • Integrity - Invested in our mission and in the virtue of oneself, conducting business respectfully and honestly, and always prioritizing the best interests of patients and colleagues when doing so.

NeurAbilities Healthcare Inc is an EEO Employer: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, sex, religious creed, disability, or any other category protected under law.

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