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Scheduling Coordinator for ABA Services

2 months ago


King of Prussia Pennsylvania, United States Helping Hands Family Full time

Position Overview:

Company:


Helping Hands Family ("HHF") is dedicated to delivering Applied Behavior Analysis (ABA) services to individuals diagnosed with Autism Spectrum Disorder (ASD). Our mission is to foster a supportive and inclusive environment that empowers every individual to achieve their fullest potential.


Role Summary:
The Scheduling Coordinator plays a crucial role in efficiently organizing ABA service appointments for new clients and therapists across multiple clinic locations.

Key Skills:
- Compassionate and customer-oriented approach
- Commitment to making a meaningful impact in the Autism community
- Ability to prioritize critical needs and formulate actionable strategies
- Proficiency in learning new software systems

Core Responsibilities:
- Develop ABA therapy schedules for new clients based on clinical recommendations across designated clinic locations.
- Monitor incoming clients during the assessment phase to proactively identify scheduling opportunities.
- Communicate scheduling details and confirm initial therapy start dates with families.
- Collaborate with Care Coordination, Clinical, and Onboarding teams to ensure timely client access to services.
- Work alongside Program Managers, Onboarding, and Training departments to ensure efficient scheduling of candidates with families.
- Utilize the EMR system to align therapist availability with client needs and document scheduled appointments.
- Confirm that necessary authorizations for ongoing services are secured and attached to appointments prior to session commencement.
- Optimize staff schedules to enhance employee productivity.
- Ensure client schedules maximize authorized service hours.
- Strive to fulfill the complete authorized service prescription for each client and clinician availability.
- Responsible for data entry into various electronic systems.
- Ensure that all Behavior Therapists have completed required training and competencies before scheduling clients.
- Act as a liaison among departments: Onboarding, Care Coordination, and clinics.
- Collaborate with Practice Managers to identify and implement upcoming client schedule adjustments.

Qualifications:
- Bachelor's Degree preferred
- Previous experience in the healthcare sector
- Covid-19 vaccination required
- Experience in high-volume scheduling within a healthcare organization is preferred
- Basic to intermediate computer skills, including familiarity with Electronic Medical Record Systems and Microsoft applications
- Strong sense of urgency and responsiveness to client needs

Ideal Candidate Attributes:
- Detail-oriented and highly organized
- Excellent communication and collaboration skills
- Dedicated to providing purposeful care
- Ambitious with a desire to grow within the organization

Benefits Offered:
- Medical, Dental, and Vision Insurance Options
- Paid Time Off and Holidays
- Retirement 401K Plan with a 3% match
- Paid Family Leave
- Flexible Spending Accounts
- Optional benefits including Short-Term Disability, Life, and Long-Term Disability

HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.