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Application Support Consultant

3 months ago

Livonia, United States Conexess Full time
Overview: We are seeking an experienced Application Support Analyst to join our team. This role is pivotal in supporting our organization's applications lifecycle, focusing on archiving legacy systems, training users, and ensuring compliance with healthcare data standards. The ideal candidate will possess a blend of technical expertise, project management skills, and a deep understanding of healthcare informatics.

Key Responsibilities:
  • Application Archiving: Lead efforts in decommissioning legacy applications and systems acquired through mergers or acquisitions. Coordinate with application Subject Matter Experts (SMEs) and stakeholders to define scope and execute archiving strategies.
  • User Training and Support: Conduct training sessions to educate users on optimal system utilization. Ensure that end-users, ranging from nurses to directors, understand best practices and efficient access methods.
  • Data Validation and Quality Assurance: Perform rigorous data validation to ensure accuracy and integrity during application archiving processes. Apply QA principles to maintain data quality and consistency.
  • Project Management: Collaborate with the Delivery Team to complete application workbooks, manage timelines, and communicate progress effectively. Utilize Agile/Scrum methodologies to adapt to evolving project requirements.
  • Compliance and Standards: Uphold HIPAA standards and maintain confidentiality when handling sensitive healthcare information. Provide guidance on Release of Information (ROI) and designated record sets as per regulatory requirements.
  • Communication and Stakeholder Management: Engage tactfully with stakeholders to gather requirements, address concerns, and align archiving strategies with organizational goals. Facilitate discussions in a clear and professional manner.
Qualifications:
  • Experience: Proven experience in project management and application consulting within healthcare or related industries. Familiarity with Electronic Medical Records (EMR) and working knowledge of multiple healthcare systems.
  • Technical Skills: Ability to navigate technical environments, though fluency in technical jargon is not required. Familiarity with Agile/Scrum Framework and experience using JIRA is a plus.
  • Education: Background in Health Informatics or related field preferred. Understanding of revenue cycle operations and ROI concepts beneficial.
  • Soft Skills: Strong communication skills, both verbal and written. Ability to adapt to change and thrive in a dynamic, iterative environment.
Personal Attributes:
  • Detail-oriented with a commitment to quality assurance.
  • Enthusiastic learner with a proactive approach to problem-solving.
  • Team player who can collaborate effectively across departments and levels of the organization.

Additional Information: This role offers an exciting opportunity to contribute to our organization's growth through innovative application support and strategic archiving solutions. If you are passionate about healthcare technology, enjoy working in a collaborative environment, and are eager to make a meaningful impact, we encourage you to apply.

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not exhaustive and may be revised as needed to meet the changing demands of our organization.