Front Desk Associate

6 days ago


Fort Worth, United States Scenthound Full time
Benefits:
  • Bonus based on performance
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
Perks and Benefits:
  • Full-time position (Fridays and Saturdays required)
  • Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
  • Competitive hourly base pay, plus tips; team bonus
  • Merit-based pay increases
  • Paid Vacation and holidays
  • Complimentary service membership
About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on providing exceptional service to every customer. We are looking for an eager, honest and ACTIVE front desk manager.

This position requires:
  • Mostly.. a willingness to learn, work hard, and be a part of a team
  • Full-time availability (Saturday's required)
  • Familiarity and comfort with dogs
  • Sales experience and confidence (membership sales are highly valued)
  • A passion for dogs and dog health & wellness
  • Reliable transportation
  • Work well as a team member
  • Willingness to work in a smoke-free environment
  • Willingness to learn other positions (cross-training)
  • Bilingual (not required)
Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager

Tasks:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records - make outgoing phone calls
  • Manage customer expectations; Resolve customer concerns
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager


Compensation: $15.00 - $18.00 per hour
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