Front Desk Supervisor

2 months ago

West Palm Beach, United States Pyramid Global Hospitality Full time
About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company

Location Description

Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today

Overview

Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you Join our team and bring your charm and grace to create memorable moments for every guest.

We are looking for a talented and hospitality passionate professional for a Front Desk Supervisor position. The successful candidate is responsible for ensuring a smooth and positive guest experience by overseeing the front desk team and operations. This position works closely with other departments to address guest needs and concerns, and is expected to have strong leadership skills, organizational abilities, and customer service focus.

Responsibilities include:
  • Provide guidance and leadership as the Supervisor ensuring consistent quality customer service is delivered.
  • Communicate effectively both verbally and in writing to provide clear directions to staff.
  • Monitor lobby traffic and make staffing adjustments accordingly.
  • Greet guests immediately with a friendly and sincere welcome.
  • Ensure a welcoming and professional atmosphere, and handle guest inquiries, requests, and complaints in a timely and efficient manner
  • Work closely with housekeeping, maintenance, and other departments to address guest needs and concerns
  • Monitor guest feedback and ratings online and address any concerns or trends
  • Make appropriate selection of rooms based on guest needs.
  • Handle cash, make changes and balance an assigned house bank.
  • Accept and record vouchers, travelers' checks and other forms of payment.
  • Convert foreign currency at current posted rates.
  • Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English language.
  • Input messages into the computer.
  • Retrieve messages and communicate the content to the guest.
  • Retrieve mail, small packages and facsimiles for hotel guests as requested.
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Team and other employees.
  • Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
  • Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.
  • Maintain a flexible work schedule to accommodate the needs of the department
Qualifications
  • Prior Supervisor experience at a luxury hotel required
  • Thorough understanding of customer service activities and best practices.
  • Strong communication skills, both written and verbal, in the English language. Knowledge of second language preferred
  • Able to effectively communicate with guest about their concerns with empathy and professionalism to deescalate complaints, collect accurate information, and successfully resolve concerns.
  • Basic mathematical skills required.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk and continuously perform behind the front desk..
  • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
  • Moves throughout front desk check-in/out counter, front desk, and front office areas to check guest in/out, run credit cards, issue room keys, retrieve guest room items/towels, provide amenities, and print guest statements in a timely manner.
  • Positions self to raise, lower, and extend arms to perform essential job functions.
  • Able to identify and respond to safety concerns and emergency situations.
  • Demonstrates a professional appearance.


The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift as business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

  • Front Desk Supervisor

    2 months ago

    Palm Beach Gardens, United States Campbell Property Management Full time

    Job Description The Front Desk Supervisor plays a crucial role in delivering exceptional hospitality and service to residents and guests. This position requires a friendly and professional demeanor, strong communication skills, and the ability to manage multiple tasks efficiently. The Front Desk Supervisor will be responsible for overseeing the front desk...

  • Front Desk Team Lead

    3 weeks ago

    West Palm Beach, Florida, United States Pyramid Global Hospitality Full time

    We are seeking a Front Desk Supervisor to join our team at Pyramid Global Hospitality. This role is responsible for ensuring a smooth and positive guest experience by overseeing the front desk team and operations.About UsAt Pyramid Global Hospitality, we value our employees and strive to create a supportive and inclusive work environment that fosters...

  • Supervisor Front Desk

    2 weeks ago

    Virginia Beach, United States Hilton Grand Vacations, Inc. Full time

    As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: Supervise the Front Office daily operations. Assist Front Desk, Supervisor, Management, Hotel

  • Supervisor Front Desk

    2 weeks ago

    Virginia Beach, United States Hilton Grand Vacations, Inc. Full time

    As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: Supervise the Front Office daily operations. Assist Front Desk, Supervisor, Management, Hotel Learn More

  • Front Desk Supervisor

    4 months ago

    Key West, United States The Capitana Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisors are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the...

  • Seasonal Supervisor Front Desk

    1 month ago

    Myrtle Beach, United States Hilton Grand Vacations Full time

    As a Front Desk Supervisor, you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: This position serves as Front Office Supervisor and Front Desk, Seasonal, Supervisor, Office Supervisor, Accounts Payable, Hotel

  • Front Desk Supervisor

    8 months ago

    Miami Beach, United States HEI Hotels & Resorts Full time

    Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Office Manager, Computer

  • Front Desk Agent Supervisor

    1 week ago

    Miami Beach, Florida, United States Davidson Hospitality Group Full time

    The Front Desk Agent Supervisor plays a crucial role in maintaining the highest level of customer satisfaction and ensuring seamless hotel operations. As a key member of our front desk team, you will oversee daily front desk activities, manage staff, and handle guest inquiries and concerns.**Job Description:**We are looking for a highly organized and...

  • Front Desk Supervisor

    1 month ago

    Clearwater Beach, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Supervisor

    1 month ago

    Avila Beach, United States Martin Resorts Full time

    As a Front Desk Supervisor, you will oversee front desk staff to insure a smooth and efficient operation. You are a customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. The Front Desk Supervisor strives for success...

  • Front Desk Supervisor

    2 months ago

    Jensen Beach, United States Hutchinson Shores Beach Resort Full time

    We are looking for highly organized candidates with excellent people skills for the position of a Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience,our Front Desk Supervisors are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the...

  • Front Desk Supervisor Leader

    6 days ago

    Redondo Beach, California, United States Lodging Dynamics Full time

    Job Summary:We are seeking an experienced Front Desk Supervisor to lead our team at the Homewood Suites Redondo Beach. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent customer service skills.The ideal candidate will have a Bachelor's degree in Hospitality or a related field and at least 1 year of...

  • Front Desk Receptionist

    1 month ago

    West Palm Beach, United States PrideStaff Full time

    PrideStaff is excited to share a new opportunity for Front Desk Receptionist! Searching on behalf of our client in West Palm Beach, PrideStaff, a nationally recognized staffing company, seeks a poised and professional, articulate and upbeat Front Des Receptionist, Front Desk, Staff, Administrative, Staffing

  • Supervisor Front Desk

    2 weeks ago

    Palm Springs, United States Hilton Grand Vacations Full time

    Job Description HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay!* What will I be doing? As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: * Supervise and support the Front Office daily...

  • Front Desk Supervisor

    1 day ago

    Sunny Isles Beach, Florida, United States Sunny International Management Llc Full time

    We are seeking an experienced Front Desk Supervisor to join our team at our beautiful resort Condo/Hotel in Sunny Isles Beach, Florida. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest billing.You will be working closely...

  • Assistant Front Desk Supervisor

    1 week ago

    Miami Beach, Florida, United States The Gates South Beach Full time

    We are seeking a highly motivated and organized Assistant Front Desk Supervisor to join our team at The Gates South Beach. In this role, you will be responsible for supporting the front office manager in overseeing the daily activities of the front desk, ensuring seamless guest experiences.Key Responsibilities:Assist in managing front office operations,...

  • Front Desk Representative

    3 weeks ago

    West Palm Beach, Florida, United States ENT and Allergy Associates of Florida Full time

    **Job Opportunity:**We are seeking a motivated and detail-oriented Front Desk Representative to join our team at ENT and Allergy Associates of Florida. As a Front Desk Representative, you will be responsible for managing the front desk operations, including answering phone calls, greeting patients, and processing paperwork.The ideal candidate will have a...

  • Front Desk Supervisor

    2 weeks ago

    Myrtle Beach, United States Bluegreen Resorts Full time

    Seaglass Tower Resort, located in Myrtle Beach, SC, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately!* Compensation: starting at $18.00/hour* Schedule: Full-Time; Flexible Scheduled required* Address: 1400 N Ocean Blvd, Myrtle Beach, SC 29577Be part of a team committed to creating lasting vacation memories!...

  • Front Desk Supervisor

    4 weeks ago

    Myrtle Beach, United States Bluegreen Resorts Full time

    Seaglass Tower Resort, located in Myrtle Beach, SC, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! * Compensation: starting at $18.00/hour * Schedule: Full-Time; Flexible Scheduled required * Address: 1400 N Ocean Blvd, Myrtle Beach, SC 29577 Be part of a team committed to creating lasting vacation memories!...

  • Front Desk Supervisor

    1 week ago

    West Des Moines, United States Atrium Hospitality Full time

    Job DescriptionJob DescriptionHotel: Des Moines Sheraton Front Desk Supervisor Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Pay Rate: 17.50/hour to 18.38/hourAt Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that...