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Technical Specialist
4 months ago
Essential FunctionsMonitor the Sales Order Queue, then move orders through the Picking/Packing/Shipping processes.Load necessary software and configure it based on client requirements.Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections.Evaluate devices for functionality ensuring thorough diagnosis and potential repair.Perform payment device key injections.Manage the RMA (return merchandise authorization) process for multiple clients.Act as a key custodian for the secure handling of encryption keys.Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets.Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications.QualificationsHigh school equivalency.Proficiency in Microsoft Office Suite and customer-specific systems.Experience in technical support, preferably in a similar industry.Preferred: electronics repair experience.Strong organizational skills and attention to detail.Ability to prioritize tasks and meet deadlines in a fast-paced environment.Excellent communication and teamwork skills.Experience working with mobile devices, tablets, and smartphones.Expertise in operating systems including Windows, iOS, and Android.Ability to work independently and cooperatively with others to solve problems and optimize processes.Preferred QualificationsTechnology repair experiencePhysical Requirements Must be able to remain in a stationary position 75% of the time.Able to remain stationary for 75% of the time.Capable of accessing various work locations.Can stoop, stand, walk, bend, and stay upright to perform tasks.Proficient in reading both written and digital information, and assessing accuracy and thoroughness of work.Able to lift up to 50 pounds occasionally and 25 pounds frequently.
