Technical Service Desk Associate

6 days ago

Westlake, Ohio, United States WesternScott Fetzer Full time
Job Summary:

The IT Support Specialist is a key position responsible for troubleshooting and resolving IT productivity issues. Interacts with internal employees to restore IT productivity. Documents computer and system related incidents and troubleshoots solutions as appropriate, escalating or assigning follow-up work to other IT groups as needed. The position's main responsibility is support of the computer users & equipment at multiple locations. This includes personal computers, printers, local area network, Windows servers, communications network, scanners, telephone system and other peripherals. Other duties include user training, network security, system backups, and computer supply acquisitions.

Key Responsibilities:
  • Provide technical assistance to employees with IT issues
  • Support Western's computers & peripherals at multiple locations
  • Perform daily Computer Operator functions
  • Installation of computer hardware and software
  • Resolves network and PC problems and offers technical assistance to users
  • Works with multiple hardware and software platforms
  • Support of the ERP system users
  • Monitors for error messages and enters commands using a keyboard to correct errors and resume operations
  • Maintain audit logs
  • Ability to connect cable ends to network cables
  • Participate in new and existing IT projects
  • Additional tasks could include
    • Maintain system security using Active Directory and Group Policy
    • Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
    • Maintain labels using multiple software applications
  • Other duties as assigned
Requirements:
  • Knowledge of networking and Microsoft products is required
Skills/Ability to:
  • Must have the ability to read and comprehend technical materials. Must also be able to expertly understand Microsoft instructions and effectively present information in one-on-one and small group situations to other employees of the organization
  • Requires an ability to comprehend problems and logically study them to develop solutions as well as to develop procedures and practices that preclude recurrence
  • Ability to work in a team environment or individually
  • Must have a basic knowledge of hand tools
Acceptable Experience or Training:
  • Knowledge of Microsoft products associated with microcomputers
Certificates, Licenses, Registrations:
  • Minimum of an associate degree or equivalent in Information technology or business from a two-year college or technical school
Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel and reach with hands and arms
  • The employee is frequently required to talk or listen
  • Must use all devices associated with a personal computer
  • Lifting of equipment or materials weighing up to fifty-five pounds
  • Possess the ability to attach connectors on network cables
Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
  • Primarily working in a business office environment
  • Occasionally will need to walk out to the manufacturing area and wear eye protection and hearing protection where necessary
  • Time will be spent in a computer room with typical computer noises and normal temperatures being between 65 and 70 degrees
  • Stairs are present and must be utilized

  • Sales Associate

    4 days ago

    Westlake, Ohio, United States Drybar Shops Full time

    Overview:Drybar Shops is a retail establishment that specializes in blow dry-only services. Our philosophy is centered around delivering exceptional customer experiences. We are seeking highly skilled retail sales representatives to provide top-notch service to our clients.Benefits:Competitive compensation package with opportunities for growth and...

  • Financial Sales Associate

    1 week ago

    Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:The Investment Sales Associate (ISA) serves as the foundational role within our comprehensive, multi-year Investment Sales Desk Development Program (ISDP). Within the Fidelity Institutional (FI) - Intermediary Investment Client Group, we foster a collaborative, competitive, and dynamic sales atmosphere. The ISA position is designed to...

  • Financial Sales Associate

    2 weeks ago

    Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:The Investment Sales Associate (ISA) serves as the foundational role within our comprehensive, multi-year Investment Sales Desk Development Program (ISDP). Within the Fidelity Institutional (FI) - Intermediary Investment Client Group, we foster a collaborative, competitive, and dynamic sales atmosphere. The ISA position is designed to...

  • IT Business Services Specialist

    6 days ago

    Westlake, Ohio, United States Solera, Inc. Full time

    About the RoleSolera, Inc. is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. As a key member of our team, you will play a critical role in supporting our business operations and ensuring the seamless delivery of our services.Key ResponsibilitiesProvide...

  • Financial Sales Associate

    2 weeks ago

    Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:The role of Investment Sales Associate (ISA) serves as an introductory position within our comprehensive, multi-year Investment Sales Desk Development Program (ISDP). As part of the Fidelity Institutional (FI) - Intermediary Investment Client Group, we foster a collaborative, competitive, and dynamic sales atmosphere. This position will...

  • Lead Java Developer

    4 days ago

    Westlake, Ohio, United States IVID TEK INC Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Java Developer to join our team at IVID TEK INC. As a key member of our development squad, you will be responsible for leading the development of our Archive Viewer applications and driving a culture of stability, resiliency, and performance.Key ResponsibilitiesLead the development of our...

  • Operations Associate

    2 days ago

    Westlake, Ohio, United States Equity Trust Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Client Services Associate to join our team at Equity Trust. As a Client Services Associate, you will be responsible for handling client requests, processing new accounts, and providing exceptional customer service.Key ResponsibilitiesClient Request Handling: Process client requests in a timely...

  • Technical Sales Representative

    1 week ago

    Westlake, Ohio, United States Struers LLC Full time

    Inside Technical Sales RepresentativeStruers LLC, a leading manufacturer of material-testing equipment, is seeking a highly motivated and results-driven Inside Technical Sales Representative to contribute to our team's success.About the RoleGenerate sales of equipment, accessories, and consumables through phone communication and collaboration with the...

  • Sanitation Services Associate

    1 week ago

    Westlake, Ohio, United States University Hospitals Full time

    Position Overview The Sanitation Services Associate plays a vital role in maintaining cleanliness and hygiene across various locations within the organization. The responsibilities of this position may vary based on departmental needs and client specifications. Key Responsibilities Execute cleaning duties effectively, adhering to established cleaning...

  • Technical Support Specialist

    2 weeks ago

    Westlake, Ohio, United States TCC Technology Full time

    Job OverviewWe are looking for a Technical Support Specialist to provide assistance with technology-related issues across various sectors. Your role will involve troubleshooting and resolving computer-related challenges for our clients.Key Responsibilities• Deliver both remote and on-site assistance at client sites, employing effective troubleshooting...

  • Sales Associate

    4 days ago

    Westlake, Ohio, United States EssilorLuxottica Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Sunglass Hut. As a Sales Associate, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesSales and Customer Service: Consistently meet or exceed sales targets by building strong...

  • Operations Associate III, Deposits and Investments

    2 days ago

    Westlake, Ohio, United States Equity Trust Full time

    Job SummaryThis is a challenging and rewarding role that requires a high level of expertise in deposit and investment operations. As an Operations Associate III, you will be responsible for reviewing complex tasks and transactions, maintaining documentation, and ensuring accuracy in financial records.Key ResponsibilitiesDeposit Processing: Process automated...

  • Emergency Services Registered Nurse

    2 weeks ago

    Westlake, Ohio, United States University Hospitals Full time

    Job OverviewPosition SummaryThe Emergency Department at University Hospitals is a 24-bed, Level 3 Trauma Center equipped with two trauma rooms and a designated area for expedited care of lower acuity patients. Our facility is certified for Stroke and accredited for Chest Pain management.Shift Availability: Full-Time NightsSign-On Bonus: $6,000 for eligible...

  • Emergency Services Registered Nurse

    1 week ago

    Westlake, Ohio, United States University Hospitals Full time

    Job SummaryUniversity Hospitals is seeking a skilled Registered Nurse to join our Emergency Department team. As a Registered Nurse in Emergency Services, you will provide high-quality patient care and work collaboratively with our interdisciplinary team to ensure optimal health outcomes.Key ResponsibilitiesDeliver safe, efficient, and age-specific nursing...

  • Financial Sales Consultant

    2 weeks ago

    Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:The Investment Sales Associate (ISA) serves as the foundational role within our comprehensive, multi-year Investment Sales Desk Development Program (ISDP). Within the Fidelity Institutional (FI) - Intermediary Investment Client Group, we foster a collaborative, competitive, and dynamic sales atmosphere. The ISA position will equip you with...

  • Sanitation Services Associate

    2 weeks ago

    Westlake, Ohio, United States University Hospitals Full time

    Position Overview The Environmental Services Worker II is responsible for maintaining cleanliness across various locations within the healthcare facility. The role encompasses a range of duties that may vary based on specific departmental needs and client expectations. Key Responsibilities Execute Environmental Services tasks effectively, adhering to the...

  • Financial Sales Consultant

    1 week ago

    Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:The Investment Sales Associate (ISA) serves as the foundational role within our comprehensive, multi-phase Investment Sales Desk Development Program (ISDP). As a member of the Fidelity Institutional (FI) - Intermediary Investment Client Group, you will engage in a dynamic, collaborative, and competitive sales environment. This role is...

  • Sales Associate

    3 days ago

    Westlake, Ohio, United States EssilorLuxottica Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at EssilorLuxottica. As a Sales Associate, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesConsistently meet or exceed sales targets by building strong relationships with customers and...

  • IT Support Specialist

    2 weeks ago

    Westlake, Ohio, United States TEKsystems Full time

    Job OverviewContract Duration: 6 MonthsExperience Required: 2-3 yearsPosition SummaryWe are seeking a skilled contractor to enhance our Desktop Support/PC Technician team. This team, comprising approximately five members, is dedicated to assisting internal staff with various technical issues. Responsibilities include managing escalated support requests from...

  • Financial Sales Consultant

    2 weeks ago

    Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:The Investment Sales Associate (ISA) serves as the foundational role within our comprehensive, multi-phase Investment Sales Desk Development Program (ISDP). As a member of the Fidelity Institutional (FI) - Intermediary Investment Client Group, you will thrive in a collaborative, dynamic, and competitive sales atmosphere. This role is...