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IT Service Desk Specialist

2 months ago

Westlake, Ohio, United States WesternScott Fetzer Full time
Job Summary

The IT Service Desk Specialist is a key role within our organization, responsible for providing technical support and troubleshooting services to our employees. This position requires a strong understanding of computer systems, networks, and software applications, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Provide technical support and assistance to employees via phone, email, and in-person
  • Troubleshoot and resolve IT-related issues, including hardware and software problems
  • Document and track incidents and issues using our ticketing system
  • Collaborate with other IT teams to resolve complex issues and implement new technologies
  • Perform daily computer operator functions, including monitoring system logs and performing backups
  • Install and configure computer hardware and software, including operating systems and applications
  • Support Western's computers and peripherals at three Cleveland area locations
  • Participate in new and existing IT projects, including system upgrades and security initiatives
Requirements
  • Associate degree or equivalent in Information Technology or a related field
  • Strong knowledge of computer systems, networks, and software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and prioritize tasks effectively
  • Basic knowledge of hand tools and ability to lift equipment or materials weighing up to 55 pounds
Work Environment

The IT Service Desk Specialist will work primarily in a business office environment, with occasional visits to the manufacturing area. The work environment is typical of a computer room, with normal temperatures and computer noises. The position requires the ability to stand, walk, sit, and use hands to finger, handle, or feel, as well as the ability to talk or listen.