Service Desk Specialist

2 months ago


Westlake, Ohio, United States Fidelity TalentSource LLC Full time

Job Summary

Fidelity TalentSource LLC is seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to our internal end users, ensuring hardware and software functionality, and resolving technical issues in a timely and efficient manner.

Key Responsibilities

  • Provide technical support to internal end users via phone, email, or in-person
  • Diagnose and resolve hardware and software issues
  • Document and track all interactions in our ticketing system
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements

  • High-level customer service and interpersonal skills
  • Strong written and verbal communication skills
  • Ability to quickly absorb and retain information
  • Strong documentation and organizational skills
  • Ability to work well on a team in a fast-paced environment
  • Ability to type a minimum of 40 wpm
  • Working knowledge of computers and networks
  • Excellent troubleshooting skills

Preferred Qualifications

  • Associate degree, technical certification, or equivalent work experience
  • Previous experience in a Help Desk Support role
  • Experience supporting Microsoft Windows and Office
  • Experience supporting Apple MacOS and mobile products
  • Experience with ticketing systems and ACD telephony

What We Offer

  • Initial paid training and onboarding
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Competitive compensation and benefits package

About Fidelity TalentSource LLC

Fidelity TalentSource LLC is a leading provider of temporary staffing services to the financial services industry. We are committed to delivering exceptional service and support to our clients and candidates. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.



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