Front Desk Associate

3 months ago

Santa Cruz, United States Santa Cruz Seaside Full time
Description

JOB SUMMARY:

Hiring for the 3pm - 11pm Shift.

Responsible for the Main Lobby, Reception Desk, Breakfast Lounge, and overall security of the property. Works directly with motel patrons for check-in, check-out, questions, taking notes, setting up reservations, and handling guest feedback. Cleans and maintains front office, kitchen, lounge, and restroom.

UNIQUE JOB REQUIREMENTS:

Basic mathematical, computer and clerical skills with the ability to handle multiple tasks simultaneously in a friendly, positive, and professional manner. Will be required to work weekends and holidays. Willingness to conform to company grooming standards.

JOB TASKS (IN ORDER OF IMPORTANCE):

- Greet motel guests.

- Count cash drawer at the beginning and end of each shift.

- Register motel guests and assign appropriate room(s).

- Accept payment for hotel rooms and other charges through cash and card transactions.

- Enter guest and payment information into a computerized database program.

- Answer multiline phone and take accurate notes.

- Make reservations over the phone as required.

- Assist guests with online reservations as required.

- Communicate with hotel maintenance person for any hotel repairs or maintenance as needed.

- Prepare/Setup food and coffee for continental breakfast and other amenities as required.

- Ensure food, coffee, utensils, and office supplies are well stocked as needed.

- Mop, vacuum, remove trash, and wipe down surfaces for the office, lounge, lobby, and kitchen.

- Other duties as assigned.

RELATIONSHIPS INTERNAL:

Director of Lodging Operations, Front Desk Supervisor, Housekeepers, Guest Service Representatives, Wardrobe Department, Security Department, and may have contact with all levels of Santa Cruz Seaside Company employees.

RELATIONSHIPS EXTERNAL:

Extensive contact with guests.

TRAINING AND EXPERIENCE:

Prior cash handling, hotel/motel front desk, service-oriented business and/or computer experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

- Ability to meet and greet the public in a positive and friendly manner.

- Ability to stay awake and alert while on duty. (11 p.m. to 7:00 a.m. on graveyard shift).

- Ability to handle/resolve problems and complaints (loud parties etc.) using independent judgment, common sense and without offending guests.

- Ability to quickly learn and apply clerical office procedures and to keep complete and accurate records.

- Ability to operate multiline telephone console, do light typing, and operate 10-key calculator.

- Ability to recognize and report any unusual or suspicious conditions.

- Ability to input and access data using a computer.

- Ability to balance audit to payments on a computer.

- Ability to work independently and as part of a team.

PHYSICAL REQUIREMENTS:

- Ability to stand for up to 7 and one-half hours.

- Ability to work in a confined space with limited access.

- Ability to lift, drag or pull up to 50 lbs.

- Ability to hear normal conversations on the phone and in person.

- Ability to see, read and interpret documents and paperwork.

TESTING:

Criminal Background Check

Drug Test

Back Exam

REPORTS TO:

Front Desk Supervisor

  • Front Desk Associate

    5 days ago

    Santa Cruz, California, United States Hotel Paradox Full time

    Front Desk Agent Job DescriptionAbout Us: At Hotel Paradox, we value our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful...

  • Front Desk Associate

    4 weeks ago

    Santa Cruz, United States Santa Cruz Seaside Full time

    Description Front Desk Associate Position, 3pm - 11pm Shift JOB SUMMARY: Responsible for the Main Lobby, Reception Desk, Breakfast Lounge, and overall security of the property. Works directly with motel patrons for check-in, check-out, questions, taking notes, setting up reservations, and handling guest feedback. Cleans and maintains front office, kitchen,...

  • Front Desk Associate

    3 months ago

    Santa Cruz, United States Santa Cruz Seaside Full time

    Description Front Desk Associate Position, 3pm - 11pm Shift JOB SUMMARY: Responsible for the Main Lobby, Reception Desk, Breakfast Lounge, and overall security of the property. Works directly with motel patrons for check-in, check-out, questions, taking notes, setting up reservations, and handling guest feedback. Cleans and maintains front office, kitchen,...

  • Front Desk Representative

    2 weeks ago

    Santa Cruz, California, United States Lotus Management Inc Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Santa Cruz Hotel LP. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key Responsibilities:Register guests and assign rooms, accommodating...

  • Front Desk Representative

    3 weeks ago

    Santa Cruz, California, United States Ensemble Hospitality Full time

    Front Desk Agent OpportunityWe are seeking a skilled and friendly Front Desk Agent to join our team at the Dream Inn, Santa Cruz. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to...

  • Front Desk Associate

    1 month ago

    Santa Monica, California, United States Equinox Full time

    Job Title: Front Desk AssociateWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Professionally greet members and guests,...

  • Front Desk Associate

    4 weeks ago

    Santa Barbara, California, United States Gold's Gym Full time

    About Gold's GymGold's Gym is a global fitness powerhouse with a presence on six continents and over 600 locations. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.Job SummaryWe are seeking a highly...

  • Front Desk Representative

    4 weeks ago

    Santa Cruz, California, United States Ensemble Real Estate Services Full time

    Job Title: Front Desk AgentWe are seeking a skilled and friendly Front Desk Agent to join our team at the Dream Inn Santa Cruz. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Manage front desk...

  • Front Desk Representative

    1 month ago

    Santa Cruz, California, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key Responsibilities:Greet and register guests,...

  • Front Desk Associate

    4 weeks ago

    Santa Monica, California, United States Equinox Full time

    Front Desk AssociateWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Professionally greet members and guests, providing a...

  • Front Desk Associate

    4 weeks ago

    Santa Monica, California, United States Equinox Full time

    Front Desk Associate Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Professionally greet members and...

  • Front Desk Supervisor

    4 weeks ago

    Santa Cruz, California, United States Hotel Paradox Full time

    About UsAt Hotel Paradox, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive...

  • Front Desk Supervisor

    2 weeks ago

    Santa Cruz, California, United States Hotel Paradox Full time

    About UsAt Hotel Paradox, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive...

  • Front Desk Associate

    1 month ago

    Santa Rosa, California, United States Stretch Zone Full time

    Job Title: Front Desk AssociateWe are seeking a highly organized and energetic Front Desk Associate to join our team at Stretch Zone. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our clients and prospects.Responsibilities:Provide a welcoming and comfortable environment for clients and...

  • Front Desk Agent

    2 days ago

    Santa Cruz, United States Pyramid Global Hospitality Full time

    A Spectacular Mountaintop Retreat The AAA Four Diamond award-winning Chaminade Resort & Spa is a spectacular mountaintop retreat in Santa Cruz. Our historic Mission-style resort overlooks sweeping views of Monterey Bay and the Santa Cruz Mountains. C Front Desk, Agent

  • Front Desk Representative

    2 weeks ago

    Santa Cruz, California, United States Hotel Paradox Full time

    Job Title: Front Desk AgentAbout Us:At Hotel Paradox, we value our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits,...

  • Front Desk Supervisor

    3 months ago

    Santa Cruz, United States Hotel Paradox Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Associate

    2 weeks ago

    Santa Fe, New Mexico, United States Drury Hotels Full time

    Property Location: 828 Paseo de Peralta - Santa Fe, New Mexico 87501 What We Offer: At Drury Hotels, we believe in treating our team members with the same respect and care that we provide to our guests. That's why we offer a range of benefits and perks to help you succeed in your role and beyond. Quarterly bonuses up to $3200/year (we succeed together)...

  • Front Desk Associate

    1 month ago

    Santa Rosa, California, United States Stretch Zone - 1116 Full time

    Job Opportunity at Stretch Zone - 1116We are seeking a highly organized and energetic Front Desk Associate to join our team at Stretch Zone - 1116. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and prospects.Key Responsibilities:Manage client sessions to ensure timely appointments...

  • Front Desk Associate

    3 weeks ago

    Santa Monica, California, United States Dermalogica LLC Full time

    Job Title: Front Desk AssociateWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Dermalogica LLC. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, building strong relationships with clients, and contributing to the overall success of our flagship store...