Front Desk Associate

2 months ago


Santa Cruz, United States Santa Cruz Seaside Full time
Description

Front Desk Associate Position, 3pm - 11pm Shift

JOB SUMMARY:

Responsible for the Main Lobby, Reception Desk, Breakfast Lounge, and overall security of the property. Works directly with motel patrons for check-in, check-out, questions, taking notes, setting up reservations, and handling guest feedback. Cleans and maintains front office, kitchen, lounge, and restroom.

UNIQUE JOB REQUIREMENTS:

Basic mathematical, computer and clerical skills with the ability to handle multiple tasks simultaneously in a friendly, positive, and professional manner. Will be required to work weekends and holidays. Willingness to conform to company grooming standards.

JOB TASKS (IN ORDER OF IMPORTANCE):

- Greet motel guests.

- Count cash drawer at the beginning and end of each shift.

- Register motel guests and assign appropriate room(s).

- Accept payment for hotel rooms and other charges through cash and card transactions.

- Enter guest and payment information into a computerized database program.

- Answer multiline phone and take accurate notes.

- Make reservations over the phone as required.

- Assist guests with online reservations as required.

- Communicate with hotel maintenance person for any hotel repairs or maintenance as needed.

- Prepare/Setup food and coffee for continental breakfast and other amenities as required.

- Ensure food, coffee, utensils, and office supplies are well stocked as needed.

- Mop, vacuum, remove trash, and wipe down surfaces for the office, lounge, lobby, and kitchen.

- Other duties as assigned.

RELATIONSHIPS INTERNAL:

Director of Lodging Operations, Front Desk Supervisor, Housekeepers, Guest Service Representatives, Wardrobe Department, Security Department, and may have contact with all levels of Santa Cruz Seaside Company employees.

RELATIONSHIPS EXTERNAL:

Extensive contact with guests.

TRAINING AND EXPERIENCE:

Prior cash handling, hotel/motel front desk, service-oriented business and/or computer experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

- Ability to meet and greet the public in a positive and friendly manner.

- Ability to stay awake and alert while on duty. (11 p.m. to 7:00 a.m. on graveyard shift).

- Ability to handle/resolve problems and complaints (loud parties etc.) using independent judgment, common sense and without offending guests.

- Ability to quickly learn and apply clerical office procedures and to keep complete and accurate records.

- Ability to operate multiline telephone console, do light typing, and operate 10-key calculator.

- Ability to recognize and report any unusual or suspicious conditions.

- Ability to input and access data using a computer.

- Ability to balance audit to payments on a computer.

- Ability to work independently and as part of a team.

PHYSICAL REQUIREMENTS:

- Ability to stand for up to 7 and one-half hours.

- Ability to work in a confined space with limited access.

- Ability to lift, drag or pull up to 50 lbs.

- Ability to hear normal conversations on the phone and in person.

- Ability to see, read and interpret documents and paperwork.

TESTING:

Criminal Background Check

Drug Test (FTR only)

REPORTS TO:

Front Desk Supervisor
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