Current jobs related to Vice President, Customer Success - Las Vegas - 2K Vegas
-
Vice President of Consumer Sales
5 days ago
Las Vegas, United States teamworkonline Full timeLas Vegas Motor Speedway (LVMS) and Sonoma Raceway (SR) are key locations in a network of the Speedway Motorsports family across the country. Our company maintains a consistent focus on four core principles:Care for TeammatesBe RemarkableImpact CommunityRelentlessly Improve In addition to leading the ticket team at LVMS & SR, the Vice President of Consumer...
-
Vice President
7 days ago
Las Vegas, Nevada, United States American Homes 4 Rent Full timeJoin Our Team: Assistant Vice President - Corporate CounselAbout American Homes 4 Rent: We are a prominent player in the real estate sector, dedicated to providing exceptional housing solutions. We are currently in search of a highly qualified Assistant Vice President - Corporate Counsel to enhance our legal team. This position will focus on delivering legal...
-
Las Vegas, United States In The Moment Full timeVice President of Marketing Roles and Responsibilities Location: Las Vegas, NevadaVice President of Marketing As the Vice President of Marketing of In The Moment, you will play a crucial role in shaping and executing the marketing, advertising, programming and sales strategies across various projects. Your leadership will drive the organization's...
-
Senior Vice President, Commercial Banking
7 days ago
Las Vegas, Nevada, United States Western Alliance Bank Full timeJob Title: Vice President, Commercial Banker Overview: The Vice President of Commercial Banking plays a pivotal role in driving the growth of the bank's commercial loan portfolio by identifying and cultivating new business opportunities. Key Responsibilities: Identify and analyze target markets to develop tailored banking solutions that meet the...
-
Senior Vice President, Commercial Banking
2 days ago
Las Vegas, Nevada, United States Western Alliance Bank Full timeJob Title: Vice President, Commercial Banker Overview: The Vice President of Commercial Banking plays a pivotal role in cultivating and managing a portfolio of commercial clients, focusing on the acquisition of new business opportunities within the C&I sector. Key Responsibilities: Identify and target potential markets for new commercial and...
-
Senior Vice President, Business Banking
6 days ago
Las Vegas, Nevada, United States Western Alliance Bank Full timeJob Title: Vice President, Commercial Banker Overview: The Vice President of Commercial Banking plays a crucial role in driving the growth of the bank's commercial loan portfolio. This position focuses on establishing and nurturing relationships with clients to facilitate new business opportunities in the commercial and industrial sector. Key...
-
Vice President of Strategic Partnerships
2 days ago
Las Vegas, Nevada, United States 10046 Sound Inpatient Phys Inc (SIP) Full timePosition OverviewAbout Sound Inpatient Physicians:Sound Inpatient Physicians is a nationally recognized, physician-led medical group dedicated to providing high-quality healthcare services across various specialties. With a robust network of healthcare professionals, we are committed to enhancing patient care through innovative solutions and strategic...
-
Vice President of Strategic Partnerships
2 days ago
Las Vegas, Nevada, United States 10046 Sound Inpatient Phys Inc (SIP) Full timePosition OverviewAbout Sound Inpatient Physicians:Sound Inpatient Physicians is a nationally recognized, physician-led medical group dedicated to delivering high-quality healthcare services across various specialties. With a strong presence in numerous healthcare facilities, we are committed to transforming patient care through innovative solutions and...
-
Senior Vice President of Partner Relations
7 days ago
Las Vegas, Nevada, United States 10046 Sound Inpatient Phys Inc (SIP) Full timeJob OverviewAbout Sound Inpatient Physicians:Sound Inpatient Physicians is a leading national medical group, founded by physicians, that operates across numerous healthcare facilities nationwide. With a commitment to excellence in patient care, we focus on innovative practices in various medical specialties, including emergency medicine, critical care, and...
-
Vice President of Villa Operations
2 days ago
Las Vegas, Nevada, United States Wynn Las Vegas Full timeJob OverviewThe Vice President of Villa Operations is tasked with guaranteeing the flawless delivery and ongoing enhancement of the guest experience for our most esteemed clientele. This role necessitates collaboration across all divisions (Hotel, Casino, Food and Beverage, Retail, and General Administration) to determine the most effective support for the...
-
Senior Vice President of Logistics
7 days ago
Las Vegas, Nevada, United States Comoto Full timeCompany Overview Comoto Holdings stands as the premier and most rapidly expanding omnichannel platform within the powersports aftermarket-products sector, committed to enhancing the journey of powersports enthusiasts worldwide. Through its esteemed brands—RevZilla, Cycle Gear, J&P Cycles, REVER, and Common Tread—Comoto provides top-tier products,...
-
Manager, Customer Success
4 weeks ago
Las Vegas, United States Human Resources Department - NRT Technology Corp. Full timeNRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing...
-
Regional Vice President
4 weeks ago
Las Vegas, United States United Franchise Group Full timeJob DescriptionJob DescriptionCompany DescriptionUFG, Inc.Regional Vice President - Franchise SalesIf you are looking for an opportunity to thrive and build a rewarding career with an industry-leading company – this is your chance to join us at United Franchise Group! With over 39 years in the franchising industry and more than 1600 franchisees throughout...
-
Regional Vice President
1 week ago
Las Vegas, United States United Franchise Group Full timeJob DescriptionJob DescriptionCompany DescriptionUFG, Inc.Regional Vice President - Franchise SalesIf you are looking for an opportunity to thrive and build a rewarding career with an industry-leading company – this is your chance to join us at United Franchise Group! With over 39 years in the franchising industry and more than 1600 franchisees throughout...
-
Manager, Customer Success
2 months ago
Las Vegas, United States The Ladders Full timeManager, Customer SuccessAbout NRT NRT is one of the 50 Best Managed Companies, and we're looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems,...
-
Vice President of Risk Oversight
1 day ago
Las Vegas, Nevada, United States Affinity Gaming Full timePosition OverviewSUMMARY:The Vice President of Risk Oversight is accountable for overseeing all facets of insurance, workers' compensation, safety, and general liability initiatives.KEY RESPONSIBILITIES:Prepare annual submissions for underwriting across all insurance programs, including application completion, loss run compilation, and information gathering...
-
Senior Vice President of Property Operations
2 days ago
Las Vegas, Nevada, United States Wynn Las Vegas Full timeJob OverviewThe Senior Vice President of Property Operations at Wynn Las Vegas will spearhead leadership and strategic direction for all operational facets of the property. Key areas of responsibility encompass Hotel Management, Culinary Services, Event Coordination, Transportation Logistics, Retail Operations, Wellness Services, Guest Relations, Facility...
-
Vice President of Operations
1 week ago
North Las Vegas, NV, United States MV Transportation Full timeOverview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Vice President of Operations who will guide and lead the daily operation of the service in compliance with the policies of the client agency,...
-
Regional Vice President
1 month ago
Las Vegas, United States Elevance Health Full timeAnticipated End Date:2024-09-01Position Title:Regional Vice President (RVP) I Provider SolutionsJob Description:Anthem Blue Cross and Blue Shield is a proud member of the Elevance Health family of companies offering Medicare plans, Medicaid, individual and family plans, and group insurance plans in Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine,...
-
Executive Vice President of Operations
2 weeks ago
Las Vegas, United States Wynn Las Vegas Full timeJob DescriptionJob DescriptionJob DescriptionThe Executive Vice President of Operations for Wynn Las Vegas will provide leadership and direction for property operations. Specific areas of oversight include Hotel Operations, Food & Beverage, Catering & Banquets, Transportation, Retail, Spa & Salon, Guest Services, Facilities, all public areas, Nightlife,...
![2K Vegas](https://media.trabajo.org/img/noimg.jpg)
Vice President, Customer Success
2 months ago
2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us. 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.
Our team of engineers, artists, writers, data scientists, producers, problem solvers and doers, are the professional tech integration stewards of our growing library of critically-acclaimed franchises such as NBA 2K, 2K PGA, BioShock, Borderlands, Tiny Tina's Wonderlands, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM.
At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you would provide the value we need, we encourage you to apply
What We Need
The Vice President of Customer Success reports to the SVP of Shared Development Studios and owns the customer journey of our valued players. This role is pivotal in addressing potential frustration that our customers are experiencing and delivering a world class customer service experience. This role requires a leader who excels in championing the needs of the customer and evolving the services that we offer to those customers.
What You’ll Do
Partner with our game studios to provide the voice of the customer to help improve the quality of our games.
Lead, empower and inspire the CS team focused on customer experience and service solutions.
Participate in project planning, and early stage estimation to influence reduced ticket generation.
Collaborate with the test organization to optimize the reporting and resolution of outstanding issues.
Responsible for establishing what good looks like, and help the teams realize what great is.
Lead the effort to research new technologies to continually improve our service offerings.
Champion desired customer success outcomes by aiding CS agents, helping to improve resolution rates.
Summarize and report to our partners / executive team on key ticket drivers / themes.
Lead the CS strategy by enhancing KPIs, Customer Metrics, CSAT, and First Contact Resolution ratios.
Evolve the group so that it is an integral part of the companies customer retention strategy.
What Makes A Great Fit
10+ years previous work experience as a Customer Service professional.
5+ years in a leadership role as a people focused mentor and lead.
A high level of intellectual curiosity, an entrepreneurial approach to leadership, and a deep understanding of customer sentiment drivers.
A desire to drive excellence by implementing and managing the day-to-day operations of the customer success team, with a strong focus on solving player issues, driving up CSAT scores, and identifying future product deflections.
The ability to influence Dev culture and an aim to keep communication channels as transparent as possible.
Experience creating impactful processes to identify and develop talent within the Customer Success department.
Successful track record of establishing and leading multi-location operations.
Demonstrated capability balancing business needs with the creative needs of our products and deliver the highest quality service to our customers.
A passion to build a team that views Customer Success as a tool to turn a less than ideal situations into a positive situation.
As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the application or interview process, to perform their crucial job functions, and to receive other benefits and privileges of employment. Please contact us if reasonable accommodation are needed.
Please note that 2K and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, we only use 2K.com accounts.
#LI-hybrid
#J-18808-Ljbffr