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Scheduling Specialist

1 month ago

Irving, United States West Shore Full time

Scheduling Specialist - Phone Based Customer Service Irving, TX, USA • Dallas, TX, USA • Farmers Branch, TX, USA Job Description Posted Friday, August 2, 2024 at 4:00 AM We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits. As our nationwide growth accelerates, our Permitting Team in Dallas, TX plays a key role in driving forward our mission of Bringing Happiness to Every Home by scheduling and optimizing resources to meet municipal requirements for inspections through outbound and inbound communications. As a Permitting Inspection Scheduler at West Shore Home, you will contribute to this mission by working closely with our Director of Permitting to ensure all necessary inspections are scheduled efficiently and correctly. What You’ll Contribute In this role, you can expect to: Efficiently schedule inspections and optimize resources to meet targets, through high-volume calling (100+ calls/day). Answer incoming calls in a timely and efficient manner and redirect or inform customers as needed. Place outbound calls to customers to schedule inspections as needed. Listen to and respond to voicemails. Take ownership of the customer experience by conducting all additional assignments to ensure we are Delivering Happiness to Every Home. Provide exceptional service to our customers while maintaining key metrics that keep the company compliant. Utilize reporting to identify customers that are ready for inspection and accurately record all inspection information in our CRM database. Ensure all jobs are inspected per local guidelines. What It Takes to Succeed At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring: High school diploma or equivalent required. 2 years Customer Service experience preferred. High attention to detail. Ability to manage multiple priorities simultaneously. Experience with Salesforce and Microsoft Excel preferred. Must have a valid smartphone or smart device to log in to Company required systems using two-factor authentication. We Invest in YOU We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition. We’ve Got You Covered With: Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability) 401K retirement plan with company match Paid holidays and paid time off (PTO) Continued training & leadership development opportunities Unlimited professional and personal growth potential More to Know Schedule: The standard workweek for this position is Monday – Friday, in office. Location: Irving, TX Seniority Level: Associate Our Growth Story What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand. We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so. #RHP It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter. #J-18808-Ljbffr