Scheduling Coordinator
2 weeks ago
The Scheduling Coordinator will oversee the management of the Product Line Inspection initiative for both new and existing clients of Moxie Pest Control. This position entails organizing inspections, addressing customer inquiries, and providing support to field specialists. The successful candidate will be committed to delivering exceptional customer service to embody the Moxie ethos.
Key Responsibilities:
- Engage with over 100 customer accounts
- Organize daily inspection schedules
- Maintain a telephony system occupancy rate of over 75%
- Strive for a Customer Satisfaction (CSAT) score of 4.5 or higher
- Assist with incoming customer inquiries
- Manage tasks and notifications within CRM platforms
- Participate in Call Center training sessions and meetings
- Respond to customer communications via SMS, Email, and Voicemail
- Carry out assigned responsibilities as needed
Qualifications:
- High school diploma or equivalent required
- Prior experience in customer service is preferred
- Basic proficiency in G-Suite applications
- Familiarity with PestRoutes CRM is advantageous
- Excellent communication abilities
- Motivated and goal-oriented individual
About Moxie Pest Control:
Moxie Pest Control is committed to enhancing the quality of life for our customers, team members, and the community. Our core values emphasize integrity, kindness, excellence in our work, and ongoing improvement. We provide a comprehensive benefits package and foster a positive workplace culture.
Company Benefits:
- Recognition and Awards
- Monthly Team Events
- Community Service Projects
- Paid Time Off
Diversity and Inclusion Statement:
Moxie Pest Control is an equal opportunity employer dedicated to building a diverse workforce. We are committed to preventing harassment or discrimination based on race, gender, religion, or other characteristics. We aim to cultivate a supportive and inclusive environment for all employees.
Additional Responsibilities:
This job description outlines the primary duties of the Scheduling Coordinator. Responsibilities and tasks may evolve over time to adapt to the needs of the role.
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