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Associate Patient Care Coordinator

3 months ago

Glendale, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Imagine yourself in a new career with Optum360. As part of the UnitedHealth Group family of businesses, we’re a dynamic new partnership formed by Dignity Health and Optum. We’ll count on your professionalism, expertise, and dedication to help ensure that our patients receive the quality of care they need. So, if you’re looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you. The pace is fast, so your ability to multitask is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers. Our facility has an onsite cafeteria that provides discounts to employees. Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Hospitals and Healthcare organizations continue to adapt, and we are a vital part of their evolution. And that’s what fueled these exciting new opportunities. Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources, and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. Hours: A minimum of 1 shift a month and you must be able to work any of these shifts: 4 PM – 2:30 AM PST, 6 PM – 4:30 AM PST, or 8 PM – 6:30 AM PST. This position is Per Diem. Location: This position will be in the Emergency Room Admitting Department. Our office is located at GLENDALE MEMORIAL HOSPITAL & MEDICAL CENTER, 1420 SOUTH CENTRAL AVE, GLENDALE, CA, 91204. Primary Responsibilities: Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits. Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information. Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements. Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed. Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations. Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due. Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge. Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner. Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary. Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher). 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support setting. Ability to work a minimum of 1 shift a month with flexibility to work any of the following shifts: 4 PM – 2:30 AM PST, 6 PM – 4:30 AM PST, or 8 PM – 6:30 AM PST. Preferred Qualifications: Experience in a Hospital Patient Registration Department, Physician’s Office, or any medical setting. Working knowledge of medical terminology. Understanding of insurance policies and procedures. Experience in insurance reimbursement and financial verification. Ability to perform basic mathematics for financial payments. Experience in requesting and processing financial payments. Soft Skills: Strong interpersonal, communication, and customer service skills. Physical and Work Environment: Standing for long periods of time (10 - 12 hours) while using a workstation on wheels and phone/headset. California Residents Only: The hourly range for California residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). #J-18808-Ljbffr