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Patient Care Coordinator

1 month ago

Glendale, Arizona, United States HearingLife Full time
About Us

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904.

Job Summary

We are seeking a highly skilled and caring Patient Care Coordinator to join our team. As the face of our retail clinics, you will be responsible for ensuring a positive patient experience and helping more people hear better.

Key Responsibilities
  • Drive patient appointment and clinic revenue generation by making outbound and follow-up calls to potential and existing patients.
  • Greet all patients and obtain potential referrals, understanding current marketing promotions.
  • Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
  • Manage office supplies and petty cash, ensuring accurate records and bank deposits.
  • Maintain hearing aid inventory and work with patients to collect insurance documentation and understand HIPAA laws.
Requirements
  • Exceptional professionalism and clear articulation in face-to-face, verbal, and written communications.
  • Strong organization and sales mindset, with proactive customer service skills and friendly, courteous behavior in all patient interactions.
  • High School Diploma or equivalent; Associate degree preferred but not required.
  • Minimum of 1 year of previous front office experience, preferably in a customer service or sales setting.
  • Superior multi-tasking and time management discipline, with ability to work independently and collaboratively with staff and support services.
  • Skilled in handling sensitive matters and patients with tact, courtesy, and discretion.
  • Technically savvy with computer and systems, including intermediate knowledge of MS Office Suite specifically Word and Excel.
What We Offer
  • A thriving, positive environment that lives our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude, and We Create Innovative Solutions.
  • An Equal Opportunity/Affirmative Action employer, committed to diversity and inclusion.