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Patient Care Coordinator

4 weeks ago

Glendale, California, United States Comprehensive Community Health Centers Inc. Full time
Patient Care Coordinator (Dental) Job Summary

The Patient Care Coordinator (Dental) is the first point of contact for everyone contacting the Comprehensive Community Health Centers Inc. The position requires medical/dental office knowledge and the ability to input data accurately into the computer system. Must be detail-oriented with excellent interpersonal and customer service skills. Greets, schedules, and directs patients.

Patient Care Coordinator (Dental) Essential Duties and Responsibilities
  • Welcome and greet all patients, visitors, and guests in person or over the phone, with a strong focus on patient experience.
  • Register new patients and update existing patient demographics by collecting detailed information, including personal and financial information.
  • Ensure all necessary household and income information is current.
  • Identify payer source, verify insurance, and obtain any necessary authorizations, assign correct pay type, and collect payments due.
  • Copy, scan, and fax documents as needed.
  • Maintain provider schedules following office scheduling policies.
  • Promptly answer all incoming calls while maintaining a polite and consistent phone manner and using proper phone etiquette.
  • Respond to patients, prospective patients, and visitor inquiries in a courteous manner.
  • Take messages for providers and staff as needed.
  • Responsible for keeping the front office and reception area clean and organized.
  • Attend trainings and meetings as needed.
  • Handle incoming and outgoing mail per office protocols.
  • Prepare daily reports and batches for the business office.
  • Facilitate patient flow by following check-in protocols, being aware of delays, and communicating with patients and clinical staff.
  • Able to anticipate inventory and equipment needs and communicate needs to appropriate staff.
  • Complete billing and collection processes and prepare for distribution to appropriate sources.
  • Aware of and able to abide by all HIPAA regulations protecting patient confidentiality.
  • May perform other duties assigned by management as needed.
Patient Care Coordinator (Dental) Patient Interaction Expectations
  • Greet patients before they greet you.
  • Listen, respond, and make eye contact with every patient.
  • Personalize interactions with each patient.
  • Explain to each patient the process of care.
  • Provide patients with updates throughout their visit.
Patient Care Coordinator (Dental) Education, Training, and Experience
  • High School Diploma or GED.
  • Two years of experience in a community health setting preferred.
  • Medical or dental assistant certification preferred.
  • Experience in operating a computer and word processing.
  • Bilingual in Spanish and English is required.
  • Ability to travel between clinics may be required.
Patient Care Coordinator (Dental) Payrate:

$18-$20 hourly

Patient Care Coordinator (Dental) Benefits:
  • Medical, dental, and vision – 100% paid by Employer.
  • Life insurance and accidental dismemberment – 100% paid by Employer.
  • Paid holidays.
  • Paid time off.
  • 401K.
  • 401K matching.
  • Flexible spending account.
  • Fringe.
  • Supplemental insurance.

The essential job functions for this position include, but may not be limited to, those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others.