Customer Service Representative

1 month ago

Everett, United States Concentric Power Inc Full time

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The companys signature solutions, Guaranteed POWER and Perpetual POWER are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service We offer industry leading Benefits to include:

  • Competitive pay Plus incentive opportunities and overtime potential
  • Full benefits package that starts day one Includes medical, dental, vision, company-paid life insurance and disability coverage.
  • 401K with match
  • 8 paid holidays
  • Full-time Employees receive 128 Hours of PTO Annually
  • Training and mentoring Learn from our experts in the industry.
  • Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Customer Service/Inside Sales Representative makes and receives calls for commercial and consumer program accounts and promotes company product sales to customers and community organizations. This position will also be responsible for processing quotes and sales for existing customers. This position reports to the Sales Manager, Retail Division and has no direct reports.

Key Job Responsibilities:

  • Provide excellent customer service by addressing all questions or concerns regarding accounts, products, and services.
  • Answer incoming calls from customers, vendors, and the general public and provide requested information in a professional and friendly manner.
  • Make outgoing calls to support the sales team in developing new clients and closing sales while considering available discounts, special pricing, and shipping costs.
  • Make a minimum of 40 outbound calls per day increasing as they become proficient in this position.
  • Receive, price, and enter in the computer customer orders, returns, and exchanges.
  • Notify customers of availability, shipping dates, and associated delivery fees of products, services, and replacement parts.
  • Generate quotes based on customers needs.
  • Perform data entry regarding client records within CRM programs.
  • Communicate understanding of all products, technology, and industry, including any upcoming product or service offerings.
  • Occasionally assist retail counter with sales where support is needed.
  • Must be available to perform occasional work during evenings and/or weekends for trade shows or special events.

Other duties as assigned by supervisor.

Key Performance Measurements:

A score card that reflects team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.

Demonstrates complex scheduling ability, resulting in a high degree of technician efficiency.

Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.

Other key performance indicators as assigned.

Requirements

High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience.

Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus.

Strong communication, problem solving, and analytical skills.

Ability to organize his/her own work and work independently, with limited supervision.

Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.

Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.

Ability to work collaboratively with other departments toward the greater good of the organization.

Ability to adapt to a fast-changing environment.

Ability to be successful in high throughput environment.

Willingness to work occasional overtime.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in a office, or home office environment. The noise level in the office work environment is quiet to moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

  • Customer Service Representative

    4 weeks ago

    Everett, Massachusetts, United States Mass Bay Credit Union Full time

    Customer Service RepresentativeAt Mass Bay Credit Union, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members, handling cash transactions, and maintaining accurate records.Key Responsibilities: Greet and welcome members in a...

  • Customer Service Representative

    1 month ago

    Everett, Washington, United States UnitedHealth Group Full time

    Unlock Your Potential as a Customer Service RepresentativeAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Customer Service Representative, you'll play a vital role in delivering exceptional patient care and support.Key Responsibilities:Manage inbound and outbound calls...

  • Customer Service Representative

    1 month ago

    Everett, Washington, United States Air Pros Full time

    About the OrganizationCM Heating/AirPros USA is a growing company seeking a skilled Customer Service Representative to join our team.Job SummaryWe are looking for a highly motivated and personable individual to handle inbound and outbound calls, providing exceptional customer service and support.Key ResponsibilitiesManage large volumes of calls in a timely...

  • Customer Service Representative

    2 months ago

    Everett, United States SEA MAR Community Health Centers Full time

    Position Summary: Full-Time Customer Service Representative position available for our Everett Mall Way Medical Clinic. The Customer Service Representative is responsible for screening all non-insured patients and ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. They provide public health coverage...

  • Customer Service Representative

    1 month ago

    Everett, Washington, United States Concentric LLC Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service to commercial and consumer program accounts. This includes making and receiving calls, promoting company product sales, and processing quotes and sales for existing customers.Key Responsibilities:Provide excellent customer service by addressing all...

  • Customer Service Representative

    4 weeks ago

    Everett, Washington, United States SeaMar Community Health Centers Full time

    Job SummarySea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will serve as a primary liaison between clients and our clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.Key ResponsibilitiesAssist...

  • Customer Service Representative

    1 month ago

    Everett, Washington, United States Concentric LLC Full time

    Job SummaryConcentric LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting company product sales, and processing quotes and sales for existing customers.Key Responsibilities:Provide excellent customer service by...

  • Customer Service Representative

    2 months ago

    Everett, United States RANDYS Worldwide Full time

    The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment. Essential Duties & Responsibilities: Takes...

  • Customer Service Representative

    3 weeks ago

    Everett, United States RANDYS Worldwide Full time

    Job Type Full-time Description The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment. Essential Duties &...

  • Customer Service Representative

    2 months ago

    Everett, United States UnitedHealth Group Full time

    Managing inbound and outbound calls in a timely manner Assist Point Teammate in submitting daily request for referrals/authorizations Schedule, reschedule and coordinate all patient appointments and tests per office protocols Meet or exceed the perfo Customer Service Representative, Customer Service, Representative, Health, Retail, Healthcare, Patient

  • Customer Service Representative

    4 weeks ago

    Everett, Washington, United States YMCA of Snohomish County Full time

    Job Summary:The YMCA of Snohomish County is seeking a highly motivated and customer-focused individual to join our team as a Member Engagement Representative. This role is responsible for delivering exceptional service to our diverse members, guests, and program participants.Key Responsibilities:Provide quality service to members, guests, and program...

  • Onsite Customer Service Representative

    2 months ago

    Everett, United States Concentric Full time

    Job Type Full-time Description Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability,...

  • Customer Service Representative Lead

    2 weeks ago

    Everett, United States UnitedHealth Group Full time

    You'll handle 50-70 calls per shift, always remembering to bring compassion and a sense of engagement to enhance the customer experience. Ensure quality customer service for internal and external customers with focus on needs identification, problem Customer Service, Customer Service Representative, Lead, Customer Experience, Representative, Health, Retail,...

  • Automotive Customer Service Representative

    4 weeks ago

    Everett, Massachusetts, United States Dwayne Lane Full time

    We are seeking a skilled Service Advisor to join our team at Dwayne Lane's Auto Family. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional customer service and ensuring their needs are met.Key Responsibilities:Greet service department customers promptly and courteouslyListen to customers and clearly...

  • Customer Service Representative, Medical Store

    2 months ago

    Everett, United States Norco, Inc. Full time

    Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be...

  • Part Time Customer Service Representative

    4 weeks ago

    Everett, Massachusetts, United States Optum Full time

    Customer Service Representative OpportunityOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Key Responsibilities:Manage...

  • Medical Store Customer Service Representative

    4 weeks ago

    Everett, Massachusetts, United States Norco, Inc. Full time

    Job DescriptionNorco is seeking a highly skilled Medical Store Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to walk-in and phone-in customers.Key Responsibilities:Greet customers in a professional and enthusiastic mannerAnswer telephone calls promptly...

  • Customer Service Representative

    4 weeks ago

    Everett, Washington, United States Ultimate Staffing Services Full time

    Job Title: Customer Service SpecialistJob Summary:We are seeking a highly skilled Customer Service Specialist to join our team at Ultimate Staffing Services. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide professional...

  • Customer Service Representative

    2 weeks ago

    Everett, Massachusetts, United States UnitedHealth Group Full time

    About the Role:As a Customer Service Representative with Optum, you will play a vital part in delivering exceptional patient care and support. This part-time role requires 18 hours of work per week, Monday through Friday, from 9:00 AM to 6:00 PM. occasional overtime may be necessary.Key Responsibilities:Manage inbound and outbound calls in a timely and...

  • Customer Service Representative

    4 weeks ago

    Everett, Massachusetts, United States Optum Full time

    At Optum, we're dedicated to delivering high-quality care to millions of people around the world. As a Customer Service Representative, you'll play a critical role in connecting patients with the care and resources they need to live healthier lives.Key Responsibilities:Manage inbound and outbound calls in a timely and efficient mannerAssist Point Teammates...