Customer Service Representative

3 weeks ago


Everett, Massachusetts, United States Mass Bay Credit Union Full time
Customer Service Representative

At Mass Bay Credit Union, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members, handling cash transactions, and maintaining accurate records.

Key Responsibilities:
  1. Greet and welcome members in a courteous and professional manner.
  2. Process a variety of transactions, including deposits, withdrawals, and loan payments.
  3. Maintain accurate records and balance cash drawers.
  4. Provide information about credit union products and services.
  5. Answer phone calls and route them to the appropriate personnel.

Requirements:
  1. High school diploma or equivalent required.
  2. Excellent communication and interpersonal skills.
  3. Ability to work accurately and efficiently in a fast-paced environment.
  4. Basic math skills and ability to handle cash transactions.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.


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