Customer Service Representative

4 weeks ago

Everett, Washington, United States Concentric LLC Full time
Job Summary

Concentric LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting company product sales, and processing quotes and sales for existing customers.

Key Responsibilities:

  • Provide excellent customer service by addressing all questions or concerns regarding accounts, products, and services.
  • Answer incoming calls from customers, vendors, and the general public and provide requested information in a professional and friendly manner.
  • Make outgoing calls to support the sales team in developing new clients and closing sales while considering available discounts, special pricing, and shipping costs.
  • Receive, price, and enter in the computer customer orders, returns, and exchanges.
  • Notify customers of availability, shipping dates, and associated delivery fees of products, services, and replacement parts.
  • Generate quotes based on customer's needs.
  • Perform data entry regarding client records within CRM programs.
  • Communicate understanding of all products, technology, and industry, including any upcoming product or service offerings.
  • Occasionally assist retail counter with sales where support is needed.
  • Must be available to perform occasional work during evenings and/or weekends for trade shows or special events.

Requirements:

  • High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience.
  • Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus.
  • Strong communication, problem solving, and analytical skills.
  • Ability to organize his/her own work and work independently, with limited supervision.
  • Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
  • Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
  • Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
  • Ability to work collaboratively with other departments toward the greater good of the organization.
  • Ability to adapt to a fast-changing environment.
  • Ability to be successful in high throughput environment.
  • Willingness to work occasional overtime.

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