Customer Service Representative

2 days ago


Everett, Washington, United States Air Pros Full time
About the Organization

CM Heating/AirPros USA is a growing company seeking a skilled Customer Service Representative to join our team.

Job Summary

We are looking for a highly motivated and personable individual to handle inbound and outbound calls, providing exceptional customer service and support.

Key Responsibilities
  • Manage large volumes of calls in a timely manner
  • Answer customer inquiries, schedule appointments, and provide solutions to customer issues
  • Reach out to potential customers, determine their interest, and eliminate uninterested parties
  • Follow communication scripts, identify customer needs, and provide solutions or alternatives
  • Build sustainable relationships with customers, keep records of conversations, and meet personal and team targets
Requirements
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills, active listening, and customer focus
  • Familiarity with CRM systems and practices
  • Ability to multitask, set priorities, and manage time effectively
Benefits
  • $20-25/hour + commissions
  • Full benefits after 90 days of employment
  • Effective training
  • Yearly paid holidays
  • Bi-weekly pay


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