Customer Service Representative

3 hours ago

Everett, Washington, United States Concentric LLC Full time
Job Summary

The Customer Service Representative is responsible for providing exceptional customer service to commercial and consumer program accounts. This includes making and receiving calls, promoting company product sales, and processing quotes and sales for existing customers.

Key Responsibilities:

  • Provide excellent customer service by addressing all questions or concerns regarding accounts, products, and services.
  • Answer incoming calls from customers, vendors, and the general public and provide requested information in a professional and friendly manner.
  • Make outgoing calls to support the sales team in developing new clients and closing sales.
  • Receive, price, and enter in the computer customer orders, returns, and exchanges.
  • Notify customers of availability, shipping dates, and associated delivery fees of products, services, and replacement parts.
  • Generate quotes based on customer's needs.
  • Perform data entry regarding client records within CRM programs.
  • Communicate understanding of all products, technology, and industry, including any upcoming product or service offerings.

Requirements:

  • High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience.
  • Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus.
  • Strong communication, problem solving, and analytical skills.
  • Ability to organize his/her own work and work independently, with limited supervision.
  • Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

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